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For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage product knowledge to enhance sales.
- Company: Join a leading retail brand known for its vibrant culture and commitment to excellence.
- Benefits: Competitive pay, employee discounts, and opportunities for personal growth.
- Why this job: Be a key player in creating memorable shopping experiences for customers.
- Qualifications: Strong communication skills and a passion for retail and customer service.
- Other info: Dynamic role with opportunities to work across different departments.
The predicted salary is between 28800 - 43200 £ per year.
Overview
As Brand Specialist You Will:
- Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise.
- Excite and motivate other colleagues in your department, by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales.
- Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards.
- Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss.
- Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you.
- Build and develop your own client base, using your exceptional service skills to nurture customer relationships that you will maintain through your unique personal service.
A Bit About You
- All over the numbers. You will be set sales, CRM, and NPS targets…to name a few. So even if you haven’t had much first-hand exposure to this data, you will have the curiosity and appetite to learn more.
- A great communicator. Passionate about our products as well, this combination will mean you can deliver inspiring brand training to your team.
- Well informed. You will make it your business to know what our competitors are up to.
- Known to be a sales and service expert.
- Collaborative. Your brand partner or contact within our own team will rely on you to keep them informed, whether successes, challenges or customer feedback.
- Approachable. You will be a leader in your department and will be invested in your wider team and on hand for requests, be they queries or coaching support.
- A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same.
- An example of our values, a trusted and respected colleague.
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Brand Specialist (Supervisor) - Childrenswear - Full Time in Birmingham employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Specialist (Supervisor) - Childrenswear - Full Time in Birmingham
✨Tip Number 1
Get to know the brand inside out! Dive into the product knowledge and understand what makes it special. This will not only help you in interviews but also show your passion for the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at events. They can give you the inside scoop on what it’s really like to work there and might even put in a good word for you.
✨Tip Number 3
Practice your communication skills! Since being a great communicator is key, try role-playing common interview questions with a friend. This will help you articulate your thoughts clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Brand Specialist (Supervisor) - Childrenswear - Full Time in Birmingham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for childrenswear shine through! We want to see how much you love the products and how you can share that excitement with our customers.
Be Specific About Your Experience: Don’t just list your previous jobs; tell us about specific experiences where you delivered exceptional service or trained others. We’re looking for those standout moments that show you’re a sales and service expert!
Highlight Your Flexibility: Since this role requires adaptability, make sure to mention times when you’ve successfully handled changing tasks or worked across different departments. We value team players who can roll with the punches!
Keep It Professional Yet Personal: While we love a friendly tone, remember to keep your application professional. Share your unique personality but also ensure it aligns with our values. And don’t forget, apply through our website for the best chance!
How to prepare for a job interview at Selfridges
✨Know Your Brand Inside Out
Before the interview, dive deep into the brand's history, values, and product range. Be ready to discuss how you can share this knowledge with customers and colleagues alike. Showing your passion for the brand will definitely impress!
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about times when you've handled complaints or gone above and beyond to create a memorable experience. This will highlight your ability to manage customer relationships effectively.
✨Be Data-Driven
Since the role involves targets like sales and CRM, brush up on basic data interpretation. You don’t need to be an expert, but showing curiosity and a willingness to learn about these metrics will demonstrate your commitment to driving results.
✨Emphasise Team Collaboration
Think of instances where you've worked well in a team or supported colleagues. Highlighting your collaborative spirit will show that you're not just a lone wolf but someone who can inspire and motivate others in the department.
