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For Companies At a Glance
- Tasks: Create extraordinary customer experiences and manage appointments at Selfridges.
- Company: Join the iconic Selfridges team in a vibrant retail environment.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Be the go-to expert for beauty trends and make customers feel special.
- Qualifications: Great communication skills and a passion for beauty and customer service.
- Other info: Dynamic role with room for creativity and career advancement.
The predicted salary is between 13 - 16 £ per hour.
A bit about the role
As a Receptionist, you are an essential part of a team that creates the extraordinary experiences our customers expect from Selfridges. Customer service is at the heart of what you do, you will be an expert for all things Selfridges and the go-to person to help our customers. You are fully knowledgeable of everything about the store including the latest products, events and services that only Selfridges can offer.
As a Receptionist you will:
- Work as part of a team focused on creating a memorable customer experience by building rapport, sharing product knowledge and catering to customer needs.
- Book appointments, check clients in, offer our online services, manage the diary.
- Be open to customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area.
- Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you.
- Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors.
- Follow health, safety and security procedures, and play an active role in preventing stock loss.
A bit about you
- A great communicator. You will be able to positively engage with all types of customers (domestic and international) with varying needs and requirements.
- Well Informed. You will develop excellent product knowledge by following trends and being aware of our competitor’s activity, along with taking part in supplier training.
- Known to be a sales and service expert. You’ll use these skills to deliver the extraordinary each and every time and take the initiative to provide additional services where appropriate.
- A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same.
- Problem solving skills. You’ll go above and beyond to resolve issues for our customers and be able to adapt your approach to each individual customer.
- Great Industry Knowledge around Beauty.
- Flexible. Adaptable to business needs, you are happy and comfortable to take ownership for tasks that may go beyond the role expectation.
- An example of our values, a reliable and respected colleague.
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Beauty Insider - Receptionist employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Beauty Insider - Receptionist
✨Tip Number 1
Get to know the company inside out! Research Selfridges, their products, and the latest trends in beauty. This way, when you walk into that interview, you’ll be able to chat confidently about what makes them special.
✨Tip Number 2
Practice your customer service skills! Role-play with a friend or family member to handle different customer scenarios. Being able to demonstrate your problem-solving skills and adaptability will really impress the hiring team.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips on the interview process and what it’s really like to work at Selfridges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can keep an eye on any updates or new roles that pop up!
We think you need these skills to ace Beauty Insider - Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for beauty and customer service. A little enthusiasm goes a long way!
Tailor Your Application: Make sure to customise your application for the Beauty Insider - Receptionist role. Highlight your relevant experience and skills that match the job description. We love seeing how you can bring value to our team!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to understand why you’re the perfect fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’re good to go!
How to prepare for a job interview at Selfridges
✨Know Your Stuff
Before the interview, dive deep into Selfridges' offerings. Familiarise yourself with the latest beauty products, services, and any upcoming events. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
As a Receptionist, you'll be the face of Selfridges. Practice engaging with different types of customers by role-playing with friends or family. Focus on being friendly, approachable, and adaptable to various customer needs, as this is key to creating memorable experiences.
✨Embrace Flexibility
Highlight your adaptability during the interview. Share examples of how you've successfully handled unexpected challenges in previous roles. This will demonstrate that you can thrive in a dynamic environment, which is essential for a position that may require you to switch departments.
✨Be a Problem Solver
Prepare to discuss specific instances where you've gone above and beyond to resolve customer issues. This could be anything from handling complaints to providing exceptional service. Showing that you can think on your feet and find solutions will set you apart from other candidates.
