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- Tasks: Deliver exceptional client experiences and manage enquiries with a warm, welcoming approach.
- Company: Join the iconic Selfridges team, known for its luxury service and vibrant culture.
- Benefits: Competitive pay, flexible shifts, and opportunities to grow in a dynamic retail environment.
- Other info: Flexible hours and a chance to work on exciting events and initiatives.
- Why this job: Be the face of luxury service and create memorable experiences for high-profile clients.
- Qualifications: Strong communication skills and experience in customer-facing roles are essential.
The predicted salary is between 30000 - 40000 ÂŁ per year.
The NEW Destination Concierge Consultant plays a key role in delivering a seamless, elevated client journey by combining Front of House reception responsibilities with concierge‑level service. This role acts as a central point of contact for clients, partners and internal teams, ensuring exceptional service delivery, operational excellence, and personalised experiences in line with Selfridges Values.
You will:
- Client Experience
- Deliver a warm, genuine welcome to all clients and guests, including VSP, VVSPs and PS clientele and support high‑profile and special occasion visits.
- Manage client check‑ins at Personal Shopping and act as a knowledgeable and proactive point of contact for client enquiries, both in person and remotely.
- Inbox and Enquiry Management
- Manage and respond to shared inbox enquiries and phone calls in a timely manner.
- Handle high volume correspondence during peak trading periods, newsletter launches and events.
- Appointments, Booking and Standards
- Coordinate Personal Shopping room bookings and appointment calendars as well as manage walk‑in requests, initial consultations and referrals.
- Ensure suite standards are maintained and that any defects or issues are reported to management and resolved promptly.
- Support in reservations for the F&B areas collaborating effectively with the operator so the journey for our guests is seamless.
- Concierge and Partnership Support
- Manage client shopping requests, referrals from hotel concierges and other external partners and any other ad‑hoc requests with professionalism.
- Support partnership initiatives with internal or external brands.
- Operational and Administrative Support
- Provide operational and administrative support including coordinating same‑day delivery services, dispatch queries and client collections.
- Manage product requests, alterations, courier services and shopping deliveries.
- Maintain trackers and complete opening and closing checklists.
- Support the delivery of end‑of‑day and weekly reporting.
- Events Support
- Support the events team with administrative tasks such as guest confirmations and communications.
- Provide on‑the‑day support, such as managing guest flow, to ensure a smooth and premium client experience.
- Be flexible to work shifts aligned with NEW Destination opening hours, and on occasion available to stay until the destination closes, such as to support events in the space.
How you'll do it…you will be:
- Warm and approachable, with strong interpersonal skills and a focus on building and growing relationships.
- Excellent verbal and written communication and stakeholder management skills, with a collaborative and engaging approach.
- Professional and discreet, with proven experience working in a customer‑facing environment with high‑net‑worth clients.
- Highly organised, efficient, and detail‑oriented with strong administrative skills.
- Adaptable and resourceful, with strong multi‑tasking and prioritisation skills.
- Proactive and customer‑focused, looking for ways to elevate the client experience and ensure they receive exceptional customer service.
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake and department location, which may change from time to time, according to the needs of the business.
40 Duke Concierge Consultant employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 40 Duke Concierge Consultant
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Selfridges and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Concierge Consultant, you'll be interacting with high-profile clients. Role-play common scenarios with a friend to boost your confidence and refine your communication style.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from your past experiences where you managed multiple tasks or handled high-pressure situations. This will demonstrate your ability to thrive in a busy environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at Selfridges. Don’t miss out!
We think you need these skills to ace 40 Duke Concierge Consultant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our values at Selfridges.
Tailor Your Experience: Make sure to highlight your relevant experience in customer service and any roles where you've worked with high-net-worth clients. We love seeing how your background aligns with what we do, so be specific about your achievements!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your skills and experiences. Remember, less is often more!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Selfridges
✨Know the Client Experience Inside Out
Familiarise yourself with the key responsibilities of delivering a warm and genuine welcome to clients. Think about how you can demonstrate your interpersonal skills and ability to build relationships during the interview. Prepare examples from your past experiences where you've excelled in customer service, especially in high-pressure situations.
✨Master the Art of Communication
Since this role involves managing client enquiries both in person and remotely, practice your verbal and written communication skills. Be ready to discuss how you handle high volumes of correspondence and maintain professionalism under pressure. Consider preparing a few scenarios where you successfully managed client expectations.
✨Showcase Your Organisational Skills
This position requires strong administrative abilities, so come prepared to talk about your organisational strategies. Think of specific tools or methods you use to keep track of appointments, bookings, and client requests. You might even want to bring a sample of a tracker or checklist you've created in the past.
✨Demonstrate Flexibility and Adaptability
The role demands adaptability, especially during peak trading periods and events. Be ready to share examples of how you've successfully navigated changing priorities or unexpected challenges in previous roles. Highlight your resourcefulness and proactive approach to ensuring a seamless client experience.