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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional personalised service and drive sales.
- Company: Join a leading age-inclusive company focused on innovation and customer satisfaction.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Make a real impact by shaping customer experiences and leading a dynamic team.
- Qualifications: Sales expertise, strong communication skills, and a passion for coaching others.
- Other info: Flexible work environment with opportunities for growth and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Responsibilities:
- Generate ideas and implement plans to develop business opportunities and drive productivity, sales and profit.
- Role model and deliver an exceptional personalised service to all customers.
- Set and continuously monitor service standards, motivating the team to achieve them and taking proactive action to address any issues.
- Demonstrate a commercial mindset and outlook to stay responsive to customer needs, including monitoring external factors and competitor activity.
- Create and take ownership of a clear plan to deliver results on time.
- Accountable for sales and profit targets, ensuring budget and payroll are in line with the plan.
- Manage and lead your team, giving regular feedback and coaching.
- Recognise both talent and development areas, creating unique plans to progress your team using the tools available.
- Collaborate with various functions to review information in line with trends and requests, monitor tailoring needs, and deliver client requests.
- Ensure that the Division is fully compliant at all times with trading standards legislation, health & safety legislation, and security standards.
Qualifications:
- A sales and service expert, delivering exceptional service and cultivating client relationships.
- Commercially astute, responsive to customer needs as well as market and competitor trends.
- A great communicator, friendly and confident in manner, excelling in relationships built with customers, team members, stakeholders, and concessions.
- A natural leader, coaching team members to drive performance and enable change.
- A team player, bringing ideas and sharing best practices with the senior management team.
- Collaborative, working flexibly as part of the management team to support projects and cross-functional meetings.
- An example of our values, a trusted and respected colleague.
KPIs:
- Sales - Total OB and concession sales (LY and Plan).
- Service - NPS score.
- People - Absence, turnover, engagement, and pulse surveys.
This guide represents a summary of the role; however, all team members are expected to be flexible in the work they undertake and department location, which may change from time to time, according to the needs of the business.
Personal Shopping Department Manager employer: Selfridges Retail Limited
Contact Detail:
Selfridges Retail Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Shopping Department Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up social media platforms like LinkedIn. The more connections you make, the better your chances of landing that Personal Shopping Department Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, don’t just talk about your experience—demonstrate it. Bring examples of your past successes, especially those that highlight your ability to drive sales and lead a team. Let them see the value you can bring!
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly and express your interest. Share how you can help them achieve their goals, especially in terms of customer service and team leadership. We love initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who can deliver exceptional service and drive results. Don’t miss out on the opportunity to join our team!
We think you need these skills to ace Personal Shopping Department Manager
Some tips for your application 🫡
Show Your Sales Savvy: Make sure to highlight your experience in sales and service. We want to see how you've delivered exceptional service and built client relationships in the past. Use specific examples to demonstrate your commercial mindset and responsiveness to customer needs.
Be a Team Player: We love collaboration! Share instances where you've worked with others to achieve goals. Whether it’s coaching team members or sharing best practices, show us how you’ve contributed to a positive team environment.
Communicate Clearly: Your written application should reflect your communication skills. Keep it friendly and confident, just like you would with customers or team members. Make sure your passion for the role shines through in your writing!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Selfridges Retail Limited
✨Know Your Numbers
Before the interview, brush up on your sales and profit targets. Be ready to discuss how you've met or exceeded these in previous roles. This shows you understand the commercial mindset required for the Personal Shopping Department Manager position.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight specific instances where you motivated your team to achieve service standards or sales goals. This will demonstrate your natural leadership abilities and coaching skills.
✨Understand Customer Needs
Research current market trends and competitor activity relevant to the role. Be prepared to discuss how you would respond to customer needs and improve service delivery based on your findings. This shows you're proactive and commercially astute.
✨Build Relationships
Think about how you've collaborated with different functions in previous jobs. Prepare to share examples of how you maintained relationships across departments to deliver results. This will highlight your team player mentality and collaborative spirit.
