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- Tasks: Lead the Service Operations team and drive service excellence initiatives.
- Company: A leading retail company in the UK with a focus on innovation.
- Benefits: Competitive salary, career advancement opportunities, and a dynamic work environment.
- Why this job: Make a significant impact on service strategy and enhance customer satisfaction.
- Qualifications: ITIL accreditation and experience in retail operations required.
- Other info: Join a forward-thinking team dedicated to service excellence.
The predicted salary is between 48000 - 72000 £ per year.
A leading retail company in the UK is seeking a Senior Manager for Service Operations. You will be accountable for overseeing the Service Operations team, leading service excellence initiatives, and driving innovation alongside managing key stakeholder relationships.
The ideal candidate should possess ITIL accreditation and a solid background in retail operations. This position offers the opportunity to significantly influence the company's service strategy and improve customer satisfaction.
Head of Service Operations & ITIL Excellence in Leicester employer: Selfridges Retail Limited
Contact Detail:
Selfridges Retail Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service Operations & ITIL Excellence in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company’s service operations and recent innovations. Show them you’re not just another candidate; you’re someone who’s genuinely interested in their mission and ready to contribute to their service excellence initiatives.
✨Tip Number 3
Practice your pitch! Be ready to explain how your ITIL accreditation and experience in retail operations can drive their service strategy forward. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you stand out, and applying directly shows your enthusiasm for the role. Let’s get you that interview!
We think you need these skills to ace Head of Service Operations & ITIL Excellence in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Head of Service Operations role. Highlight your ITIL accreditation and any relevant retail operations experience to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about service excellence and how you can drive innovation in our team. Be genuine and let your personality come through.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to lead teams and improve service strategies. Numbers and results speak volumes, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Selfridges Retail Limited
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL principles in previous roles, especially in retail operations. This will show that you not only have the accreditation but also practical experience.
✨Showcase Your Leadership Skills
As a Senior Manager, you'll need to demonstrate your ability to lead teams effectively. Prepare examples of how you've successfully managed service operations teams and driven service excellence initiatives. Highlight any innovative strategies you've implemented that improved customer satisfaction.
✨Understand the Company’s Service Strategy
Research the company’s current service strategy and be prepared to discuss how you can contribute to it. Think about ways you could enhance their service operations and bring fresh ideas to the table. This shows your genuine interest in the role and the company.
✨Prepare for Stakeholder Management Questions
Expect questions about managing key stakeholder relationships. Prepare specific examples of how you've navigated complex stakeholder dynamics in the past. This will demonstrate your ability to build strong relationships and influence decision-making within the organisation.
