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- Tasks: Lead and inspire your team to exceed sales targets and enhance customer experience.
- Company: Join Selfridges, a renowned retail leader with a vibrant culture.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Why this job: Make a real impact in a fast-paced retail setting while developing your leadership skills.
- Qualifications: Experience in retail management and a passion for customer service.
- Other info: Flexible role with opportunities for growth and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
As a Department Manager you will:
- Be responsible for the own bought and concession department and strategy (including payroll), identifying opportunities and risks using external market trends and competitor insights.
- Support the concession businesses in your department by working closely with the Concession Manager to support and set improvement targets, resolve issues that may arise.
- Motivate the team to exceed sales targets by developing skills in product knowledge, cross category selling, after sales service and awareness of other services within Selfridges.
- Manage and lead your team giving regular feedback and coaching. Recognising both talent and development areas, you will create unique plans to progress your team using the tools available.
- Act upon information and feedback from across the business e.g spotlight, engagement survey and team member feedback to name a few.
- Ensure that the department is fully compliant with trading standards, health and safety legislation and all store operating procedures.
- Achieve stock loss KPI through effective management of procedures, stockless action plan and team member training.
- Liaise and influence VM and B&M team to seek ways to improve visual presentation, stock holding and relay customer feedback, including best and worst sellers.
- Keep consistently high standards in your department through the completion of daily floor walks and checks, following up on required improvements.
A bit about you:
- Commercially minded. Understanding the numbers, you have a plan to achieve sales targets, realise the importance of managing stock levels and are reactive to external factors that may impact performance.
- Collaborative. Building relationships is one of your strengths. Whether it’s with your team to drive performance, your concession partners to initiate positive change, or with the wider Selfridges community, you realise the importance on working together.
- A retail expert. Accustomed to working in customer focused, fast paced/high volume environments, you bring both passion and knowledge to support your team. Generating ideas and implementing plans to develop business opportunities.
- A good communicator. Your friendly and confident manner is appreciated by customers, team members and stakeholders alike.
- A leader. Motivating and inspiring your team to deliver exceptional service and meet sales targets. You understand the importance of leading by example and provide coaching to drive performance and change.
- Adaptable. Prioritising is one of your skills and you know how to keep your team calm and focused in times of change.
- Proactive. Planning for the weeks, months and season ahead from floor cover, events, stock and many more, you truly own your business area and take responsibility for ensuring its success.
- An example of our values, a trusted and respected colleague.
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Department Manager Accessories Hall in Birmingham employer: Selfridges Retail Limited
Contact Detail:
Selfridges Retail Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Manager Accessories Hall in Birmingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up social media platforms like LinkedIn. The more connections you make, the better your chances of hearing about job openings before they’re even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you answer questions confidently and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your leadership skills and how you can motivate a team to exceed sales targets, just like the role requires.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Department Manager Accessories Hall in Birmingham
Some tips for your application 🫡
Show Your Passion for Retail: When writing your application, let your love for retail shine through! Share specific examples of how you've motivated teams or exceeded sales targets in the past. We want to see that you’re not just a number-cruncher but someone who genuinely cares about customer experience and team success.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to highlight your achievements and skills. We appreciate clarity, so make it easy for us to see why you’d be a great fit for the Department Manager role!
Tailor Your Application: Make sure to customise your application to reflect the job description. Highlight your experience with stock management, team leadership, and collaboration. We’re looking for someone who understands our values and can bring them to life in their application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and ready to take the next step in your career with us!
How to prepare for a job interview at Selfridges Retail Limited
✨Know Your Numbers
As a Department Manager, you'll need to demonstrate your commercial acumen. Brush up on key metrics related to sales targets, stock levels, and market trends. Be ready to discuss how you've used data in the past to drive performance and make informed decisions.
✨Showcase Your Leadership Style
Prepare examples of how you've motivated and developed your team in previous roles. Think about specific instances where you provided feedback or coaching that led to improved performance. This will show your potential employer that you're not just a manager, but a true leader.
✨Emphasise Collaboration
Highlight your ability to build relationships with both your team and external partners. Share stories that illustrate how you've worked collaboratively to achieve common goals, especially in fast-paced environments. This will resonate well with the company's focus on teamwork.
✨Be Adaptable and Proactive
Discuss how you've successfully navigated change in previous roles. Prepare to talk about your planning strategies for busy periods, events, or stock management. Showing that you can stay calm and focused while adapting to new challenges will set you apart from other candidates.
