At a Glance
- Tasks: Create extraordinary customer experiences and provide expert product knowledge.
- Company: Join the iconic Selfridges team at The Trafford Centre.
- Benefits: Flexible hours, competitive pay, and a vibrant retail environment.
- Other info: Opportunities for growth and development in a fast-paced retail setting.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Great communication skills and a passion for sales and service.
The predicted salary is between 20000 - 25000 € per year.
Job Reference: selfridges/TP/318308/6794
Number of Positions: 1
Contract Type: Permanent
Working Hours: 37.5 hours (Suitable candidate must be fully flexible including weekends)
Location: The Trafford Centre, Trafford Park, Stretford, Manchester
Closing Date: 29/05/2026
Job Category: Retail
Region / Division: Manchester - Trafford
As a Sales Associate, you are an essential part of a team that creates the extraordinary experiences our customers expect from Selfridges. Customer service is at the heart of what you do, you will be an expert for all things Selfridges and the go-to person to help our customers. You are fully knowledgeable of everything about the store including the latest products, events and services that only Selfridges can offer.
As a Sales Associate you will:
- Work as part of a team focused on creating a memorable customer experience by building rapport, sharing product knowledge and catering to customer needs.
- Conduct sales, refunds and exchanges, helping the customer to find another suitable item/product if necessary or alternatively, offer our online services.
- From selling and replenishing stock, organising rails, to hosting, you will be maintaining the highest of retail standards.
- Be open to customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area.
- Manage and oversee the stock in your department, from unpacking deliveries (new and replenished lines), to completing audits and maintaining the stock room.
- Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you.
- Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors.
- Follow health, safety and security procedures, and play an active role in preventing stock loss.
A bit about you:
- Great communicator. You will be able to positively engage with all types of customers (domestic and international) with varying needs and requirements.
- Well-informed. You will develop excellent product knowledge by following trends and being aware of our competitor’s activity, along with taking part in supplier training.
- Known to be a sales and service expert. You’ll use these skills to deliver the extraordinary each and every time and take the initiative to provide additional services where appropriate.
- It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same.
- Problem solving skills. You’ll go above and beyond to resolve issues for our customers and be able to adapt your approach to each individual customer.
- Flexible. Adaptable to business needs, you are happy and comfortable to take ownership for tasks that may go beyond the role expectation.
- An example of our values, a reliable and respected colleague.
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Sales Associate - Womenswear - SKIMS - 37.5 hours (Trafford) employer: Selfridges & Co.
At Selfridges, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values customer service and teamwork. Located in the bustling Trafford Centre, our Sales Associates enjoy flexible working hours, comprehensive training opportunities, and a supportive environment that encourages personal and professional growth. Join us to be part of a dynamic team dedicated to creating extraordinary shopping experiences for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Associate - Womenswear - SKIMS - 37.5 hours (Trafford)
✨Tip Number 1
Get to know the company inside out! Research Selfridges, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your people skills! As a Sales Associate, you'll be engaging with all sorts of customers. Role-play with friends or family to get comfortable with different scenarios and questions you might face.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you went above and beyond for a customer. This will help you stand out as someone who truly cares about service excellence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way, so don’t hesitate to reach out if you need any help.
We think you need these skills to ace Sales Associate - Womenswear - SKIMS - 37.5 hours (Trafford)
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love helping customers. Share any experiences where you've gone the extra mile to make someone's day better. We want to see that customer service is at the heart of what you do!
Highlight Your Flexibility:Since this role requires full flexibility, make sure to mention your availability in your application. Let us know if you're comfortable working weekends and adapting to different departments. We appreciate a can-do attitude!
Demonstrate Product Knowledge:We’re looking for someone who stays ahead of trends and knows their stuff! In your application, mention any relevant experience or training that shows you’re well-informed about products and competitors. This will help us see your potential as a sales expert.
Be Yourself!:Don’t be afraid to let your personality shine through in your application. We value authenticity and want to get to know the real you. Remember, we’re looking for a reliable and respected colleague who fits into our team culture!
How to prepare for a job interview at Selfridges & Co.
✨Know Your Stuff
Before the interview, make sure you’re well-versed in Selfridges' latest products and services. Familiarise yourself with current trends in womenswear and be ready to discuss how you can enhance the customer experience with your knowledge.
✨Showcase Your Communication Skills
Practice engaging with different types of customers. Think about how you would approach someone looking for help versus someone who is just browsing. Being able to adapt your communication style will show that you’re a great fit for the Sales Associate role.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've successfully resolved customer issues in the past. This could be anything from handling a difficult return to finding the perfect item for a customer. Highlighting your problem-solving skills will impress the interviewers.
✨Embrace Flexibility
Since the role requires adaptability, think of times when you’ve had to adjust to changing circumstances at work. Be ready to discuss how you can take on various tasks and support different departments as needed.
