At a Glance
- Tasks: Create extraordinary customer experiences and provide expert product knowledge.
- Company: Join the iconic Selfridges team at Trafford Centre.
- Benefits: Flexible hours, competitive pay, and a vibrant work environment.
- Other info: Opportunities for growth and development in a fast-paced setting.
- Why this job: Be part of a dynamic team and make a real impact in retail.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
Job Reference: selfridges/TP/318308/6794
Number of Positions: 1
Contract Type: Permanent
Working Hours: 37.5 hours (suitable candidate must be fully flexible including weekends)
Location: The Trafford Centre, Trafford Park, Stretford, Manchester
Closing Date: 29/05/2026
Job Category: Retail
Region / Division: Manchester - Trafford
As a Sales Associate, you are an essential part of a team that creates the extraordinary experiences our customers expect from Selfridges. Customer service is at the heart of what you do; you will be an expert for all things Selfridges and the go-to person to help our customers. You are fully knowledgeable of everything about the store including the latest products, events and services that only Selfridges can offer.
As a Sales Associate you will:
- Work as part of a team focused on creating a memorable customer experience by building rapport, sharing product knowledge and catering to customer needs.
- Conduct sales, refunds and exchanges, helping the customer to find another suitable item/product if necessary or alternatively, offer our online services.
- From selling and replenishing stock, organising rails, to hosting, you will be maintaining the highest of retail standards.
- Be open to customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area.
- Manage and oversee the stock in your department, from unpacking deliveries (new and replenished lines), to completing audits and maintaining the stock room.
- Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you.
- Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors.
- Follow health, safety and security procedures, and play an active role in preventing stock loss.
A bit about you:
- Great communicator. You will be able to positively engage with all types of customers (domestic and international) with varying needs and requirements.
- Well-informed. You will develop excellent product knowledge by following trends and being aware of our competitor’s activity, along with taking part in supplier training.
- Known to be a sales and service expert. You’ll use these skills to deliver the extraordinary each and every time and take the initiative to provide additional services where appropriate.
- It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same.
- Problem solving skills. You’ll go above and beyond to resolve issues for our customers and be able to adapt your approach to each individual customer.
- Flexible. Adaptable to business needs, you are happy and comfortable to take ownership for tasks that may go beyond the role expectation.
- An example of our values, a reliable and respected colleague.
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Sales Associate - Womenswear - SKIMS - 37.5 hours (Trafford) employer: Selfridges & Co.
Selfridges is an exceptional employer that prioritises a vibrant work culture and employee development, making it an ideal place for those seeking a rewarding career in retail. Located in the bustling Trafford Centre, our Sales Associates enjoy flexible working hours, comprehensive training, and opportunities to engage with diverse customers while being part of a dynamic team dedicated to delivering extraordinary shopping experiences. With a commitment to excellence and a supportive environment, Selfridges empowers its employees to grow and thrive in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Associate - Womenswear - SKIMS - 37.5 hours (Trafford)
✨Tip Number 1
Get to know the company inside out! Research Selfridges, their values, and what makes them unique. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your people skills! As a Sales Associate, you'll be engaging with all sorts of customers. Role-play with friends or family to get comfortable with different scenarios and questions you might face during the interview.
✨Tip Number 3
Show off your flexibility! Be ready to discuss how you've adapted to changes in previous roles. Selfridges values adaptability, so share examples of how you've gone above and beyond to meet customer needs.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Selfridges. Don’t miss out on this opportunity!
We think you need these skills to ace Sales Associate - Womenswear - SKIMS - 37.5 hours (Trafford)
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for customer service shine through. We want to see how you connect with customers and create memorable experiences, so share any relevant stories or examples that highlight your skills.
Be Knowledgeable About the Brand:Make sure to do a bit of homework on Selfridges and SKIMS. We love candidates who are well-informed about our products and values, so mention any specific items or trends that excite you in your application.
Highlight Your Flexibility:Since this role requires flexibility, be sure to emphasise your adaptability in your written application. Share instances where you've successfully adjusted to changing circumstances or taken on different responsibilities.
Keep It Professional Yet Personal:While we appreciate a friendly tone, remember to keep your application professional. Use clear language and structure your thoughts well, but don’t hesitate to let your personality shine through. And don’t forget to apply through our website!
How to prepare for a job interview at Selfridges & Co.
✨Know Your Stuff
Before the interview, make sure you’re well-versed in Selfridges' latest products and services. Familiarise yourself with current trends in womenswear and be ready to discuss how you can enhance the customer experience with your knowledge.
✨Showcase Your Communication Skills
Practice engaging with different types of customers. Think about how you would approach someone looking for help versus someone who just wants to browse. Being able to adapt your communication style is key, so prepare examples of how you've done this in the past.
✨Demonstrate Flexibility
Since the role requires adaptability, come prepared with examples of how you’ve successfully handled changing situations in previous jobs. Highlight your willingness to take on various tasks and how you thrive in a dynamic environment.
✨Emphasise Problem-Solving Skills
Think of specific instances where you’ve resolved customer issues or improved service standards. Be ready to share these stories during the interview, as they’ll show your ability to go above and beyond for customers.
