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- Tasks: Create extraordinary customer experiences in the Modern Casual department.
- Company: Join the iconic Selfridges team known for exceptional service.
- Benefits: Flexible hours, competitive pay, and a vibrant work environment.
- Other info: Opportunities for growth and development in a fast-paced retail setting.
- Why this job: Be part of a dynamic team and learn about luxury menswear brands.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 12 - 15 £ per hour.
This vacancy is based in the Modern Casual department, where we house brands such as The Row, Simkhai, Giorgio Armani, Sunspel and more! As a Sales Associate, you are an essential part of a team that creates the extraordinary experiences our customers expect from Selfridges. Customer service is at the heart of what you do, you will be an expert for all things Selfridges and the go-to person to help our customers. You are fully knowledgeable of everything about the store including the latest products, events and services that only Selfridges can offer.
Responsibilities
- Work as part of a team focused on creating a memorable customer experience by building rapport, sharing product knowledge and catering to customer needs.
- Conduct sales, refunds and exchanges, helping the customer to find another suitable item/product if necessary or alternatively, offer our online services.
- From selling and replenishing stock, organising rails, to hosting you will be maintaining the highest of retail standards.
- Be open to customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area.
- Manage and oversee the stock in your department, from unpacking deliveries (new and replenished lines), to completing audits and maintaining the stock room.
- Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you.
- Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors.
- Follow health, safety and security procedures, and play an active role in preventing stock loss.
A bit about you
- Great communicator. You will be able to positively engage with all types of customers (domestic and international) with varying needs and requirements.
- Well Informed. You will develop excellent product knowledge by following trends and being aware of our competitor’s activity, along with taking part in supplier training.
- Known to be a sales and service expert. You’ll use these skills to deliver the extraordinary each and every time and take the initiative to provide additional services where appropriate.
- It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same.
- Problem solving skills. You’ll go above and beyond to resolve issues for our customers and be able to adapt your approach to each individual customer.
- Flexible. Adaptable to business needs, you are happy and comfortable to take ownership for tasks that may go beyond the role expectation.
An example of our values, a reliable and respected colleague.
Sales Associate - Menswear (Modern Casual) - Part-time employer: Selfridges & Co.
Contact Detail:
Selfridges & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate - Menswear (Modern Casual) - Part-time
✨Tip Number 1
Get to know the company inside out! Familiarise yourself with Selfridges' brands, values, and customer service approach. This way, when you walk into that interview, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice makes perfect! Prepare for those competency and strength style questions by thinking of examples from your past experiences. We all have stories to tell, so make sure you’ve got a few up your sleeve that highlight your skills in customer service and teamwork.
✨Tip Number 3
Show your personality! When you're in the interview, let your natural curiosity and enthusiasm shine through. Remember, they’re looking for someone who can engage with customers and create memorable experiences, so be yourself and connect with the interviewer.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re genuinely interested in the role and keeps you fresh in their minds.
We think you need these skills to ace Sales Associate - Menswear (Modern Casual) - Part-time
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. We want to see how you connect with customers and create memorable experiences, so share any relevant stories or examples that highlight your skills.
Know Your Stuff: Make sure to demonstrate your knowledge of the brands and products we carry. Researching our offerings will not only impress us but also show that you're genuinely interested in the role. A little extra effort goes a long way!
Be Yourself: We’re looking for authentic individuals who can engage with a diverse range of customers. Don’t be afraid to let your personality come through in your application. Show us what makes you unique and how you can contribute to our team culture.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Selfridges & Co.
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with the brands and products in the Modern Casual department. Research The Row, Simkhai, Giorgio Armani, and Sunspel. Being able to discuss specific items and their features will show your passion and knowledge, which is crucial for a Sales Associate role.
✨Practice Your Customer Engagement Skills
Since customer service is at the heart of this role, practice how you would engage with different types of customers. Think about how you can build rapport quickly and effectively. Role-playing with a friend can help you feel more confident in your responses during the interview.
✨Prepare for Competency Questions
Selfridges uses competency-based questions, so be ready to share examples from your past experiences that demonstrate your problem-solving skills, adaptability, and teamwork. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Show Your Flexibility and Initiative
Highlight your willingness to adapt to different departments and take on various tasks. Share examples of times when you’ve gone above and beyond in previous roles. This will show that you’re not just looking for a job, but are genuinely interested in contributing to the team and the overall customer experience.