At a Glance
- Tasks: Create unforgettable beauty experiences and connect with clients through expert makeup artistry.
- Company: Join the iconic Selfridges team in Manchester, known for exceptional service.
- Benefits: Enjoy a permanent contract, competitive pay, and opportunities for personal growth.
- Other info: Flexible role with opportunities to learn and grow in a dynamic retail environment.
- Why this job: Be part of a vibrant team that transforms customer experiences in the beauty world.
- Qualifications: Strong makeup skills and a passion for beauty and customer service.
The predicted salary is between 28600 - 28600 £ per year.
Location: Manchester, England, United Kingdom
Contract Type: Permanent
Working Hours: 30
Closing Date: 09/08/2026
Job Category: Clientelling & Service Excellence
Region / Division: Manchester - Exchange Square
As a Client Consultant, you are an essential part of a team that delivers the extraordinary to our customers. As a Retail team member and an expert of all things Selfridges, you are fully knowledgeable of everything about the store including the latest events and services that only Selfridges can offer.
Based in your department, you will create memorable experiences by understanding reasons to visit for all our customers, as well as deepening relationships and growing your client book, whilst maintaining the highest of retail standards.
As a Client Consultant you will:
- Advise and recommend customers on Beauty products tailored to their specific needs.
- Carry out makeup looks and demonstrations where necessary.
- Create the extraordinary by identifying and connecting with potential clients shopping in your department and be able to quickly assess and cater to their needs in the moment.
- Work as part of a team focused on creating a memorable customer experience.
- Dedicate time to building a client base within your division and nurturing long-term relationships through proactive client development.
- Elevate our customers’ experiences by providing a seamless connection/introduction to the rest of the store including with our Brand Partners.
- Manage customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area.
- Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors.
- Understand and follow health, safety and security procedures, and play an active role in preventing stock loss.
A bit about you:
- Strong Makeup Artistry skills and experience.
- A great communicator who adapts style and service to suit customer needs and preferences.
- A sales and service expert who acts as a personal concierge to clients.
- Well informed with excellent product knowledge.
- Connected and understands the importance of building relationships across the shop floor.
- Curious and seeks to discover more about clients and their preferences.
- Tech savvy and embraces clienteling tools available.
- A proud shopkeeper who maintains a clean and tidy environment.
- Flexible and responsive to business needs.
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake and department location, which may change from time to time, according to the needs of the business.
Client Consultant & Makeup Artist - Beauty Concierge (30 Hours) in Manchester employer: Selfridges & Co.
Selfridges & Co is an exceptional employer that values leadership and service excellence, offering a dynamic work environment in the heart of London. Employees benefit from a strong culture of collaboration, opportunities for professional growth, and the chance to be part of a prestigious brand known for its commitment to quality and customer satisfaction. With a focus on employee development and a vibrant workplace, Selfridges provides a rewarding experience for those looking to make a meaningful impact in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Client Consultant & Makeup Artist - Beauty Concierge (30 Hours) in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Selfridges & Co.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Selfridges & Co. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Consultant & Makeup Artist - Beauty Concierge (30 Hours) in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Selfridges & Co.:Your cover letter is your chance to shine! Tell us why you want to work at Selfridges & Co. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Selfridges & Co.!
How to prepare for a job interview at Selfridges & Co.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
