At a Glance
- Tasks: Deliver exceptional customer service and share product knowledge in skincare.
- Company: Join the iconic Selfridges team in Manchester.
- Benefits: Permanent position with competitive pay and opportunities for growth.
- Other info: Flexible role with a dynamic team environment.
- Why this job: Be a skincare expert and inspire others while building customer relationships.
- Qualifications: Passion for skincare, strong communication skills, and a desire to learn.
The predicted salary is between 25000 - 32000 € per year.
As Brand Specialist you will:
- Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise.
- Excite and motivate other colleagues in your department, by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales.
- Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards.
- Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss.
- Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you.
- Build and develop your own client base using your exceptional service skills to nurture customer relationships, that you will maintain through your unique personal service.
A bit about you:
- All over the numbers. You will be set sales, CRM, and NPS targets…to name a few. So even if you haven’t had much first hand exposure to this data, you will have the curiosity and appetite to learn more.
- A great communicator. Passionate about our products as well, this combination will mean you can deliver inspiring brand training to your team.
- Well informed. You will make it your business to know what our competitors are up to.
- Known to be a sales and service expert.
- Collaborative. Your brand partner or contact within our own team will rely on you to keep them informed, whether successes, challenges or customer feedback.
- Approachable. You will be a leader in your department and will be invested in your wider team and on hand for requests, be they queries, coaching support.
- A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same.
- An example of our values, a trusted and respected colleague.
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Brand Specialist (Supervisor) - Skincare in Manchester employer: Selfridges & Co.
At Selfridges, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Manchester. As a Brand Specialist (Supervisor) in Skincare, you will not only have the opportunity to develop your skills through comprehensive training and support but also enjoy a collaborative environment that values innovation and customer service excellence. With a commitment to employee growth and a focus on creating memorable experiences for our customers, Selfridges stands out as a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Brand Specialist (Supervisor) - Skincare in Manchester
✨Tip Number 1
Get to know the brand inside out! Research the skincare products and their unique selling points. This way, when you chat with potential employers, you can show off your knowledge and passion, making you stand out as a candidate.
✨Tip Number 2
Network like a pro! Attend industry events or connect with professionals on LinkedIn. Building relationships can lead to job opportunities that aren’t even advertised yet. Plus, it’s a great way to learn more about the brand culture.
✨Tip Number 3
Practice your pitch! Be ready to talk about your experience and how it aligns with the role of Brand Specialist. Highlight your customer service skills and any sales achievements to show you’re the perfect fit for the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to reach out directly.
We think you need these skills to ace Brand Specialist (Supervisor) - Skincare in Manchester
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for skincare and customer service shine through. We want to see how much you care about the products and the experience you can create for our customers.
Tailor Your CV:Make sure your CV is tailored to the Brand Specialist role. Highlight any relevant experience in retail or skincare, and don’t forget to mention your sales achievements. We love seeing numbers that back up your skills!
Be Authentic:Don’t be afraid to show your personality in your application. We’re looking for someone who can connect with customers and colleagues alike, so let us know what makes you unique and how you can contribute to our team.
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Selfridges & Co.
✨Know Your Products Inside Out
As a Brand Specialist, you'll need to be passionate about skincare. Make sure you research the products thoroughly and understand their benefits. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Communication Skills
Since you'll be delivering brand training and motivating your team, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in a retail environment, to demonstrate your ability to inspire others.
✨Be Ready to Discuss Sales Targets
Familiarise yourself with sales metrics like CRM and NPS. Even if you haven't worked directly with these before, showing your curiosity and willingness to learn about them can set you apart. Think of ways you've contributed to sales in previous jobs to share during the interview.
✨Emphasise Your Flexibility
This role requires adaptability, so be prepared to discuss times when you've successfully handled unexpected challenges. Highlight your collaborative spirit and how you've worked across different departments or teams to achieve common goals.
