At a Glance
- Tasks: Deliver exceptional customer service and share product knowledge in a vibrant beauty workshop.
- Company: Join the iconic Selfridges team in Manchester's Exchange Square.
- Benefits: Permanent role with competitive pay, flexible hours, and opportunities for growth.
- Other info: Dynamic retail environment with a focus on teamwork and personal development.
- Why this job: Be a brand ambassador and create memorable experiences for customers every day.
- Qualifications: Passion for beauty products and strong communication skills are essential.
The predicted salary is between 25000 - 32000 £ per year.
Job Reference: selfridges/TP/318308/6822
Number of Positions: 1
Contract Type: Permanent
Working Hours: 37.5
Location: 1 Exchange Sq, Central, Manchester M3 1BD
Closing Date: 28/06/2026
Job Category: Retail
Region / Division: Manchester - Exchange Square
As Brand Specialist you will:
- Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise.
- Excite and motivate other colleagues in your department by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales.
- Understand the need to take responsibility for tasks that may go beyond the role expectation, spotting opportunities to improve business, customer service and retail standards.
- Understand and follow health and safety procedures and security procedures, playing an active role in preventing stock loss.
- Adapt to the challenges that vary from day to day.
- Build and develop your own client base using your exceptional service skills to nurture customer relationships.
A bit about you:
- All over the numbers. You will be set sales, CRM, and NPS targets.
- A great communicator, passionate about our products, enabling you to deliver inspiring brand training to your team.
- Well informed. You will make it your business to know what our competitors are up to.
- Known to be a sales and service expert.
- Collaborative. Your brand partner or contact within our own team will rely on you to keep them informed.
- Approachable. You will be a leader in your department and invested in your wider team.
- A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same.
This guide represents a summary of the role; however, all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Brand Specialist (Supervisor) - Beauty Workshop in Manchester employer: Selfridges & Co.
At Selfridges, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and personal growth. Located in the heart of Manchester, our Beauty Workshop team thrives on delivering outstanding customer experiences while enjoying comprehensive training and development opportunities. With a commitment to employee well-being and a dynamic retail environment, we empower our Brand Specialists to excel and make a meaningful impact every day.
StudySmarter Expert Advice🤫
We think this is how you could land Brand Specialist (Supervisor) - Beauty Workshop in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the beauty industry, especially those who work at Selfridges. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Show off your passion for beauty! When you get the chance to meet with hiring managers or during interviews, share your favourite products and trends. Your enthusiasm will shine through and make you memorable.
✨Tip Number 3
Prepare for situational questions! Think of examples where you've delivered exceptional customer service or handled complaints. We want to see how you adapt and thrive in different situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Selfridges.
We think you need these skills to ace Brand Specialist (Supervisor) - Beauty Workshop in Manchester
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for beauty and customer service shine through. We want to see how excited you are about the products and how you can create memorable experiences for our customers.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience that aligns with the Brand Specialist role. We love seeing how your skills can contribute to our team, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. This helps us get a quick sense of what you bring to the table.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Selfridges & Co.
✨Know Your Brand Inside Out
Before the interview, dive deep into the brand you'll be representing. Familiarise yourself with its history, values, and product range. This knowledge will not only impress your interviewers but also help you articulate how you can contribute to the brand's success.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you resolved complaints or created memorable experiences for customers. This will demonstrate your ability to handle challenges and maintain high service standards.
✨Be Ready to Discuss Sales Targets
Since the role involves meeting sales, CRM, and NPS targets, come prepared to discuss your experience with data and sales metrics. If you haven't worked directly with these before, express your eagerness to learn and share any relevant experiences that showcase your analytical skills.
✨Emphasise Team Collaboration
Highlight your ability to work collaboratively with colleagues. Share examples of how you've motivated a team or communicated effectively to drive results. This will show that you're not just a lone wolf but someone who thrives in a team environment, which is crucial for this role.
