At a Glance
- Tasks: Deliver exceptional customer service and share product knowledge to create memorable experiences.
- Company: Join a leading retail brand known for its collaborative and dynamic culture.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Flexible role with opportunities to work across different departments.
- Why this job: Be part of an exciting team that drives sales and inspires others with your passion.
- Qualifications: Strong communication skills and a desire to learn about sales and customer service.
The predicted salary is between 20000 - 25000 £ per year.
Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise.
Excite and motivate other colleagues in your department by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales.
Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards.
Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss.
Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you.
Build and develop your own client base using your exceptional service skills to nurture customer relationships, that you will maintain through your unique personal service.
A bit about you:
- All over the numbers. You will be set sales, CRM, and NPS targets…to name a few. So even if you haven’t had much first hand exposure to this data, you will have the curiosity and appetite to learn more.
- A great communicator. Passionate about our products as well, this combination will mean you can deliver inspiring brand training to your team.
- Well informed. You will make it your business to know what our competitors are up to.
- Known to be a sales and service expert.
- Collaborative. Your brand partner or contact within our own team will rely on you to keep them informed, whether successes, challenges or customer feedback.
- Approachable. You will be a leader in your department and will be invested in your wider team and on hand for requests, be they queries or coaching support.
- A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same.
- An example of our values, a trusted and respected colleague.
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Brand Specialist - Fresh (Trafford) in Manchester employer: Selfridges & Co.
As a Brand Specialist at our Trafford location, you will thrive in a dynamic and supportive work environment that prioritises exceptional customer service and employee development. We offer comprehensive training programmes, opportunities for career advancement, and a collaborative culture that encourages sharing knowledge and celebrating successes. Join us to be part of a team that values your contributions and fosters a sense of pride in delivering outstanding retail experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Brand Specialist - Fresh (Trafford) in Manchester
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you connect with the brand during interviews and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for your interview by practising common questions and scenarios related to customer service and sales. Think about how you can demonstrate your exceptional service skills and adaptability, as these are key for the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it’s a great way to reiterate your interest in the brand.
We think you need these skills to ace Brand Specialist - Fresh (Trafford) in Manchester
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the brand shine through! We want to see how much you care about our products and how you can inspire others with your knowledge.
Tailor Your Experience:Make sure to highlight any relevant experience that aligns with the role. We love seeing how your past roles have prepared you to deliver exceptional service and build customer relationships.
Be Data-Driven:Since we’re all about numbers, don’t shy away from mentioning any experience you have with sales targets or customer feedback. Show us your curiosity and willingness to learn more about data!
Keep It Professional Yet Personal:While we appreciate a friendly tone, remember to keep your application professional. Share your unique personality but also demonstrate your understanding of the responsibilities and standards expected in this role.
How to prepare for a job interview at Selfridges & Co.
✨Know Your Brand Inside Out
Before the interview, dive deep into the brand you'll be representing. Familiarise yourself with its history, values, and product range. This knowledge will not only help you answer questions confidently but also show your passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about times when you've managed complaints or created memorable experiences for customers. This will demonstrate your ability to handle the role's responsibilities effectively.
✨Be Ready to Discuss Sales Targets
Since the role involves meeting sales, CRM, and NPS targets, come prepared to discuss your experience with data and metrics. If you haven't had much exposure, express your eagerness to learn and share how you've used numbers to drive success in previous roles.
✨Emphasise Your Team Spirit
This position requires collaboration, so highlight your ability to work well with others. Share stories of how you've motivated colleagues or contributed to a team environment. Being approachable and supportive is key, so let that shine through in your responses.
