At a Glance
- Tasks: Manage product workflow and collaborate with teams to ensure timely online publication.
- Company: Dynamic brand partner in the digital operations space.
- Benefits: Gain hands-on experience, develop skills, and work in a supportive environment.
- Other info: Opportunity for growth and learning in a collaborative setting.
- Why this job: Be part of a fast-paced team and make a real impact on product launches.
- Qualifications: Organised, proactive, and proficient in Excel with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
As a Digital Operations Assistant, you will, along with the Digital Operations Specialist and Manager, manage the end-to-end product workflow across a variety of brand partners. Working cross-functionally with Trade, Buying, and Photo Studio teams to push items through to the site, you will:
- Manage data, pushing through all relevant systems, amending and fixing where needed.
- Arrange stock moves to the photo studio for in-house product shoots.
- Request and process supplier imagery from applicable brands.
- Monitor and manage stock files to ensure products get published on site in a timely manner.
As a Digital Operations Assistant you will:
- Create/support concession data and work collaboratively with brands to resolve any issues (i.e. update pricing for them).
- Work with buying teams to support Own Bought product workflow, taking divisional ownership, and providing regular updates to key stakeholders.
- Effectively manage and minimise products that are ‘In Stock and Not On Site’ (ISNOS) across your brands and divisions.
- Be the point of contact for your brands for any online queries relating to product, pricing, stock, launches, or otherwise.
- Work with brands to ensure imagery is being sent in advance of stock delivery, highlighting any inconsistencies to the Digital Operations Specialist & Manager.
- Maintain the accuracy of the online range by removing old products as needed/requested, updating the range tracker to reflect all changes.
- Resolve NPS issues across your brands/division in a timely manner, independently, or with help from PTS, photo studio, or the brand.
- Ensure Time To Site SLA’s are being met, flagging any inconsistencies or concerns to Digital Operations Specialist & Manager.
- Attend regular trade, operations, and studio meetings, to provide and receive updates on deliveries, uploads and special projects/launches.
- Manage stock queries for brands in the DC, flagging any issues to the Digital Operations Specialist & Manager.
- Maintain & present weekly division reports in wider team meeting.
A Bit About You:
- Organised and proactive. You are able to multi-task, prioritise and work to tight deadlines, whilst maintaining excellent attention to detail.
- Technically skilled. You are proficient in Excel, with high levels of numeracy and accuracy.
- All over the numbers. You are analytical and results driven, able to use data to measure performance and identify areas of improvement.
- A great communicator, both verbal and written. You excel in the relationships you build with stakeholders.
- Flexible. Responsive to business needs, you are happy and comfortable to take responsibility for tasks that may go beyond the role expectation.
- An example of our values, a trusted, and respected colleague.
Digital Operations Assistant (3 month FTC) employer: Selfridges & Co.
As a Digital Operations Assistant, you will thrive in a dynamic and collaborative environment that values innovation and teamwork. Our company offers a supportive work culture with opportunities for professional growth, ensuring that you can develop your skills while contributing to exciting projects with renowned brand partners. Located in a vibrant area, we provide a flexible work atmosphere that encourages creativity and fosters strong relationships across teams, making it an excellent place for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Operations Assistant (3 month FTC)
✨Get to Know the E-commerce Scene
Dive into online communities where e-commerce enthusiasts hang out, like e-commerce Facebook groups or Reddit forums. You'll get the scoop on job openings and trends that are crucial for landing temporary roles.
✨Attend E-commerce Events and Job Fairs
Keep an eye out for local e-commerce networking events and job fairs. These are golden opportunities to meet hiring managers in person, and you can really showcase your enthusiasm and skills face-to-face.
✨Leverage Seasonal Opportunities
With temporary roles, there's a lot of seasonal hiring in e-commerce, especially around Black Friday and Christmas. Make sure you're applying during these peak times and check if Selfridges & Co. is gearing up for the holiday rush.
✨Get Your Hands Dirty on Platforms
Familiarise yourself with popular e-commerce platforms like Shopify or WooCommerce and maybe even create a little project of your own. Showing practical knowledge will impress potential employers like Selfridges & Co. and demonstrate your commitment to the field.
We think you need these skills to ace Digital Operations Assistant (3 month FTC)
Some tips for your application 🫡
Show Off Your E-commerce Savvy:For a role in e-commerce like Digital Operations Assistant (3 month FTC) at Selfridges & Co., really highlight any experience you have with online retail platforms. Have you worked with Shopify, WooCommerce, or Amazon? Mention these specifics in your CV to show you understand the landscape and the tools of the trade.
Data Skills are a Winner:E-commerce thrives on data. If you've got experience analysing customer behaviour or tracking sales metrics, make sure to weave that into your application. Include any relevant certifications or courses that show your skills in data analysis – this could set you apart!
Catch Their Attention in Your Cover Letter:Since this is a temporary role, your motivation is key. Use your cover letter to convey your enthusiasm for the e-commerce industry and your eagerness to contribute quickly. Let them know how you can hit the ground running – they’ll appreciate your proactiveness!
Keep it Concise and Relevant:Temporary positions often move fast, so keep your CV and cover letter clear and to the point. Focus on the experiences that most directly relate to Digital Operations Assistant (3 month FTC) at Selfridges & Co.. A tight, well-structured application shows you value their time and makes a good impression right off the bat!
How to prepare for a job interview at Selfridges & Co.
✨Show Off Your E-Commerce Know-How
Don't just tell them you're familiar with e-commerce; bring concrete examples! Talk about specific platforms like Shopify or WooCommerce that you've used, or any success stories from past projects. They'll love hearing about how you've navigated challenges or optimised sales strategies.
✨Be Ready for Real-Time Problem Solving
Expect questions that put you in the hot seat regarding customer experience scenarios or inventory management. They might ask you how you would handle a sudden stock shortage or a spike in demand. Practice thinking on your feet so you can show off your problem-solving chops!
✨Demonstrate Your Flexibility and Adaptability
Since this is a temporary role, it's all about being quick on the uptake. Highlight experiences where you've had to learn on the job or adapt to new systems quickly. They’ll want to see that you can hit the ground running without needing too much hand-holding.
✨Keep Your Digital Toolkit Sharp
Familiarise yourself with the latest e-commerce tools and trends, like SEO practices for online stores or analytics tools like Google Analytics. If you have experience with A/B testing or managing online promotions, be ready to talk about it. This kind of knowledge will set you apart from other candidates!
