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- Tasks: Create extraordinary customer experiences and build lasting relationships in menswear.
- Company: Join the iconic Selfridges team on Oxford Street.
- Benefits: Permanent role with competitive pay and a vibrant work environment.
- Other info: Flexible role with opportunities for personal growth and development.
- Why this job: Be part of a dynamic team that values creativity and customer connection.
- Qualifications: Great communication skills and a passion for fashion.
The predicted salary is between 30000 - 40000 £ per year.
The following content displays a map of the job's location - London.
Job Reference: selfridges/TP/ /6762
Number of Positions: 3
Contract Type: Permanent
Working Hours: 37.5
Location: London
Closing Date: 17/05/2026
Job Category: Clientelling & Service Excellence
Region / Division: London - Oxford Street
Job Introduction: As a Client Consultant, you are an essential part of a team that delivers the extraordinary to our customers. As a Retail team member and an expert of all things Selfridges, you are fully knowledgeable of everything about the store including the latest events and services that only Selfridges can offer. Based in your department, you will create memorable experiences by understanding reasons to visit for all our customers, as well as deepening relationships and growing your client book, whilst maintaining the highest of retail standards.
As a Client Consultant you will:
- Create the extraordinary by identifying and connecting with potential clients shopping in your department and be able to quickly assess and cater to their needs in the moment.
- Work as part of a team focused on creating a memorable customer experience. From selling and replenishing stock, cashing up and organising rails, to hosting and ensuring accurate data capture at POS and encouraging opt in you understand there is more to the customer experience than just selling.
- Dedicate time to building a client base within your division and nurturing long-term relationships through proactive client development. You’ll do this through personalised updates to your clients on new products and experiences based on preferences and interests with a focus on driving OB brands & your division's key products.
- Elevate our customers’ experiences by providing a seamless connection/introduction to the rest of the store including with our Brand Partners for whom you are a recognised and trusted member of the team.
- Manage customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area.
- Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors, striving to be an expert in your division.
- Understand and follow health, safety and security procedures, and play an active role in preventing stock loss.
A bit about you:
- A great communicator. You will adapt your style and service to suit customer needs and preference. You personalise all communication with clients and keep My Yellow Book updated to enable you to demonstrate a deep knowledge of their preferences & interests.
- A sales and service expert. You’ll act as a personal concierge to your clients by quickly assessing their needs and delivering an exceptional service; introducing them to colleagues where appropriate.
- Well informed. You are an expert in your division, and you demonstrate excellent product knowledge. You are aware of store events, services and reasons to visit that may appeal to your established and prospective clients.
- Connected. You understand the importance of building relationships across the shop floor. You know exactly who to take a client to when you need extra product knowledge or to continue their experience across the store.
- Curious. You will seek to discover more about your clients and their preferences, and you will seek opportunities to stay ahead of latest trends and expand your product knowledge outside of your division.
- Tech savvy. You embrace the clienteling tools available to you to manage your client book and you understand the importance of using an omni-channel approach.
- A proud shopkeeper. You understand there are various elements of your role. From maintaining a clean and tidy environment, helping with cashing up and supporting the wider team when needed, you will be flexible in your role.
- Flexible. Responsive to business needs, you are happy and comfortable to take responsibility for tasks that may go beyond the role expectation.
- An example of our values, a trusted and respected team member.
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake and department location, which may change from time to time, according to the needs of the business.
Client Consultant - Menswear, Designer - Full-time employer: Selfridges & Co.
Contact Detail:
Selfridges & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Consultant - Menswear, Designer - Full-time
✨Tip Number 1
Get to know the company inside out! Research Selfridges, their values, and what makes them unique. This way, when you chat with them, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend events where Selfridges is present. Building relationships can give you insider info and might just land you an interview.
✨Tip Number 3
Practice your pitch! Be ready to talk about your experience and how it aligns with the Client Consultant role. Highlight your customer service skills and ability to create memorable experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Selfridges team. Don’t miss out!
We think you need these skills to ace Client Consultant - Menswear, Designer - Full-time
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your passion for menswear and customer service.
Tailor Your Application: Just like you would tailor a suit, make sure your application is customised for the Client Consultant role. Highlight your relevant experience in retail and how it aligns with creating extraordinary customer experiences at Selfridges.
Be Specific About Your Skills: We love specifics! Instead of saying you're a great communicator, give examples of how you've successfully built relationships with clients in the past. This will help us see how you can connect with our customers.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Selfridges & Co.
✨Know Your Stuff
Make sure you’re well-versed in the latest trends in menswear and Selfridges' unique offerings. Research the store’s events and services so you can speak confidently about how you would enhance the customer experience.
✨Showcase Your Communication Skills
During the interview, demonstrate your ability to adapt your communication style. Use examples from past experiences where you’ve personalised interactions with clients, showing that you can build relationships effectively.
✨Be a Team Player
Highlight your experience working in a team environment. Share specific instances where you collaborated with colleagues to create memorable customer experiences, as teamwork is crucial for this role.
✨Embrace Technology
Familiarise yourself with clienteling tools and be ready to discuss how you would use them to manage your client book. Showing that you’re tech-savvy will demonstrate your readiness to adapt to the role's requirements.