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- Tasks: Create extraordinary customer experiences in the Modern Casual department.
- Company: Join the iconic Selfridges team known for exceptional service.
- Benefits: Flexible hours, competitive pay, and a vibrant work environment.
- Other info: Opportunities for growth and development in a fast-paced retail setting.
- Why this job: Be part of a dynamic team and learn about luxury menswear brands.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 12 - 15 £ per hour.
This vacancy is based in the Modern Casual department, where we house brands such as The Row, Simkhai, Giorgio Armani, Sunspel and more! As a Sales Associate, you are an essential part of a team that creates the extraordinary experiences our customers expect from Selfridges. Customer service is at the heart of what you do, you will be an expert for all things Selfridges and the go-to person to help our customers. You are fully knowledgeable of everything about the store including the latest products, events and services that only Selfridges can offer.
Responsibilities
- Work as part of a team focused on creating a memorable customer experience by building rapport, sharing product knowledge and catering to customer needs.
- Conduct sales, refunds and exchanges, helping the customer to find another suitable item/product if necessary or alternatively, offer our online services.
- From selling and replenishing stock, organising rails, to hosting you will be maintaining the highest of retail standards.
- Be open to customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area.
- Manage and oversee the stock in your department, from unpacking deliveries (new and replenished lines), to completing audits and maintaining the stock room.
- Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you.
- Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors.
- Follow health, safety and security procedures, and play an active role in preventing stock loss.
Selfridges uses competency and strength style questions at the interview stage. Support is available at every stage of the process should you need it.
A bit about you
- Great communicator. You will be able to positively engage with all types of customers (domestic and international) with varying needs and requirements.
- Well Informed. You will develop excellent product knowledge by following trends and being aware of our competitor’s activity, along with taking part in supplier training.
- Known to be a sales and service expert. You’ll use these skills to deliver the extraordinary each and every time and take the initiative to provide additional services where appropriate.
- It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same.
- Problem solving skills. You’ll go above and beyond to resolve issues for our customers and be able to adapt your approach to each individual customer.
- Flexible. Adaptable to business needs, you are happy and comfortable to take ownership for tasks that may go beyond the role expectation.
- An example of our values, a reliable and respected colleague.
Sales Associate - Menswear (Modern Casual) - Part-time in City of Westminster employer: Selfridges & Co.
Contact Detail:
Selfridges & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate - Menswear (Modern Casual) - Part-time in City of Westminster
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Selfridges' latest products and services. This way, when you walk into that interview, you can show off your knowledge and passion for what we do.
✨Tip Number 2
Practice your people skills! Role-play common customer scenarios with a friend or family member. This will help you feel more confident in engaging with customers and showcasing your service expertise during the interview.
✨Tip Number 3
Be ready to share your experiences! Think of examples where you've gone above and beyond for customers. We love hearing about how you’ve solved problems and created memorable experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team at Selfridges. Let’s make it happen!
We think you need these skills to ace Sales Associate - Menswear (Modern Casual) - Part-time in City of Westminster
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. We want to see how you connect with customers and create memorable experiences, so share any relevant stories or examples that highlight your skills.
Know Your Stuff: Make sure to demonstrate your knowledge of the brands and products we offer at Selfridges. We love candidates who are well-informed and can talk about current trends, so do a bit of research and mention specific brands or items in your application.
Be Yourself: We’re looking for genuine individuals who can engage with a diverse range of customers. Don’t be afraid to let your personality come through in your writing. Authenticity is key, so just be yourself and show us what makes you unique!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you one step closer to joining our team at Selfridges!
How to prepare for a job interview at Selfridges & Co.
✨Know Your Brands
Familiarise yourself with the brands in the Modern Casual department, like The Row and Giorgio Armani. Being able to discuss their unique styles and offerings will show your passion for the role and impress the interviewers.
✨Master Customer Engagement
Prepare examples of how you've successfully engaged with customers in the past. Think about times when you built rapport or resolved issues, as this aligns perfectly with the customer service focus of the position.
✨Stay Trend-Savvy
Keep up with the latest fashion trends and competitor activities. Mentioning current trends during your interview will demonstrate your enthusiasm and knowledge, making you stand out as a well-informed candidate.
✨Show Flexibility and Initiative
Be ready to discuss how you've adapted to changing situations in previous roles. Highlight your willingness to take on various tasks and your proactive approach to providing exceptional service, which is key for this part-time role.