At a Glance
- Tasks: Assist in delivering luxury shopping experiences and support Personal Shopper associates.
- Company: Join a vibrant team at Selfridges, known for exceptional service and style.
- Benefits: Exciting work environment, career growth opportunities, and a chance to express your creativity.
- Other info: Flexible role with opportunities to learn and grow in the retail industry.
- Why this job: Be part of a unique retail experience and connect with clients from around the world.
- Qualifications: Strong communication skills, attention to detail, and a passion for luxury products.
The predicted salary is between 30000 - 40000 £ per year.
Are you looking for a new challenge that gives you the chance to get creative and use your knowledge of the business to take Personal Shopping to the next level? Looking for a company that wants to help further your career in Retail as well as provide you with an exciting, inspiring and fun place to work?
As a Personal Shopping Assistant, you will do more than just offer a luxury shopping experience. Our Personal Shopping team provide a bespoke service to customers from all over the world. Our products are exceptional, and so is the service that accompanies them. As a member of the front of house team, and a subject matter expert of all things Selfridges, you will provide the first opportunity to deliver the best service to clients visiting the department and supporting the Personal Shopper associates with admin assistance.
As a Personal Shopping Assistant, you will:
- Deliver extraordinary customer experiences with the aim to overachieve sales plans.
- Build and manage relationships with our clients ensuring to get the best from everyone you deal with.
- Support the Personal Shopper along with the rest of the team, assuring smooth preparation, administration, and aftercare of our client appointments whether physical, virtual, or remote.
- Assist with appointments from set up to clearing away.
- Demonstrate strong organisational skills, communication skills, flexibility, brand knowledge and passion for luxury products and service.
- Process orders, pre-orders and reservations of product where required.
- Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your product knowledge and ability to support the shoppers in creating a memorable experience for all our clients.
- Have a high calibre of personal flair and style and a genuine passion for service inside and out with a natural interest to discover and explore more about the brands we work with in store.
- Have great attention to detail, be agile, a quick thinker and versatile in order to deal with clients from all walks of life as well as build strong working relationships with different stakeholders and brand partners.
- Support the Personal Shopper to manage all customer correspondence, whether it be through social channels, messaging or calls and ensure all customer requests are dealt with quickly and efficiently.
- Experience in designing and creating Instagram content that delights and educates the follower.
A bit about you:
- Collaborative. Supporting the wider Personal Shopping team, you will help to deliver exceptional service to our customers seeking a unique experience.
- A proud shopkeeper. You understand there are various elements of your role. From maintaining a clean and tidy environment, helping with cashing up and supporting the wider team when needed, you will be flexible in your role.
- A self-starter. Motivated, driven and self-sufficient in everything you do.
- Detail orientated. You notice even the smallest details to ensure an excellent experience and luxury environment for our customers.
- Extremely organized. You will be a strong multi-tasker with a positive and ‘can do’ attitude.
- Well informed. You are aware of store events services that may appeal to the Personal Shopping clients.
- An excellent time-keeper. Manage your own time along with others to ensure smooth running and efficiency of the Personal Shopping department.
- A great communicator. You will adapt your style and service to suit customer needs and preference. Genuinely connecting with your customers while guiding them on the services and support that best suit their needs.
- Known to be a sales and service expert alongside being a well written and polished communicator via email.
- An example of our values, a trusted and respected colleague.
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Personal Shopping Assistant in City of Westminster employer: Selfridges & Co.
At Selfridges, we pride ourselves on being an exceptional employer, offering a vibrant and inspiring work culture in the heart of London. As a Personal Shopping Assistant, you will not only engage with luxury products but also have the opportunity to grow your career in retail through continuous training and development. Our commitment to employee well-being and creativity ensures that you will thrive in a dynamic environment where your contributions are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Personal Shopping Assistant in City of Westminster
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Selfridges & Co., so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Selfridges & Co.!
We think you need these skills to ace Personal Shopping Assistant in City of Westminster
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Selfridges & Co., customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Selfridges & Co. and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Selfridges & Co. that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Selfridges & Co.
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
