At a Glance
- Tasks: Provide expert advice on garment alterations and ensure customer satisfaction.
- Company: Join a leading retail brand known for its exceptional customer service.
- Benefits: Enjoy a permanent contract with flexible hours and a dynamic work environment.
- Other info: Opportunity to develop your skills in a fast-paced, supportive setting.
- Why this job: Be part of a team that creates memorable experiences for customers every day.
- Qualifications: Sewing machine experience and strong customer service skills required.
The predicted salary is between 25000 - 30000 £ per year.
Job Reference: selfridges/TP/617204/6894
Number of Positions: 1
Contract Type: Permanent
Working Hours: 37.5
Location: London
Closing Date: 12/07/2026
Job Category: Retail
Region / Division: London - Oxford Street
Job Introduction
A bit about the role
In this customer facing role, you will build great customer relationships by offering the best possible advice on the alterations of their chosen garment. Furthermore, as an expert in your field, you will use your expertise in garment construction and fabrics to naturally identify customers’ needs and alteration possibilities, further detailing cost and services available.
As a Fitter you will:
- Work as part of a team, focused on creating a memorable customer experience and ensuring that communication is open and clear.
- Carry out accurate fittings, by taking note of garment construction and fabric type and being aware of any alteration limitations these may cause.
- Be inspired by the brands, and keep knowledge of services / prices etc up to date to ensure good customer service.
- Manage customer feedback, handle customer complaints effectively whilst knowing when to refer them to a manager if necessary.
- Take pride in ensuring standards are adhered to everyday, keeping all workstations clean and tidy.
- Understand and follow health, safety and security procedures.
- Assist in the development of the alteration service to ensure it is utilising leading-edge processes to maintain service levels and expectations of the brand.
- Communicate openly with customers throughout the fitting process; giving them a clear understanding of the work that will be undertaken, to avoid potential refunds.
A bit about you
- Excellent customer service and interpersonal skills, you will be able to positively engage with all types of customers (domestic and international) with varying needs and requirements.
- Possess strong technical sewing skills.
- Be team orientated.
- Be resilient and adaptable, you will take your time to solve problems but also able to thrive at pace within a fast-paced environment, to a high standard.
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business. This role works within a fully flexible rota including weekend working and occasional late nights, depending on the needs of the business.
Fitter/Alterations - 37.5 hours (Sewing Machine Experience Needed) in City of Westminster employer: Selfridges & Co.
Selfridges is an exceptional employer, offering a vibrant work culture in the heart of London that prioritises customer experience and employee development. With a commitment to fostering teamwork and providing ongoing training, employees can expect to grow their skills in a dynamic retail environment while enjoying competitive benefits and a supportive atmosphere that values creativity and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Fitter/Alterations - 37.5 hours (Sewing Machine Experience Needed) in City of Westminster
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Selfridges & Co., so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Selfridges & Co.!
We think you need these skills to ace Fitter/Alterations - 37.5 hours (Sewing Machine Experience Needed) in City of Westminster
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Selfridges & Co., customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Selfridges & Co. and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Selfridges & Co. that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Selfridges & Co.
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
