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As Deputy Chief Custodian you will be responsible for providing extraordinary customer service to all Safe Deposit customers and visitors by living the Selfridges values and ensuring all customers receive the appropriate welcome and information in a secure and discreet environment.
As Deputy Chief Custodian you will:
Open new Safe Deposit Box contracts and maintain existing contracts.
Be responsible for resetting procedures and overseeing safe deposit box contract queries.
Evaluate issues / requests and act accordingly knowing when to escalate to a member ofthe management team
Identify and understand customer needs and consistently meet these expectations and use spontaneity to offer an experience above and beyond
Immerse in the Selfridges Communities and Networksandembrace and Selfridges valueson a daily basis
Assist with the training and induction of new team members.
Be aware of all additional services that are on offer and seek to deliver those whenappropriate.
Ensure that all processes and procedures are correctly adhered to, including tillprocedures: cashing up, refunds and exchanges, security, health and safety.
Hold team briefings regularly to update on service targets, promotions, company news.
Adhere to strict compliance policies and procedures tominimiserisk to the customer andthe business
A bit about you
Knowledgeable.You willhave a good understanding of the Safe Deposit process and beKnowledgeable of our competitors and their policies and services.
Customer focused.You willhavestrong customer service skills and always put thecustomer first gaining trust and loyalty from customers easily
A proactive team member. You collaborate with the wider team and build relationshipsquickly and easily
A great communicator. You can communicate clearly with customers, team members andmanagers.
Pacey, positive and flexible. Responsive to business needs,you arehappy and comfortableto take responsibility for your tasks
Committed to Selfridges. Adopting the vision and values for the Flagship store and beingaware and proud of the Selfridges environment
An example of our values, a trusted and respected colleague
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business
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Deputy Chief Custodian in City of Westminster employer: Selfridges & Co.
Selfridges & Co is an exceptional employer that values leadership and service excellence, offering a dynamic work environment in the heart of London. Employees benefit from a strong culture of collaboration, opportunities for professional growth, and the chance to be part of a prestigious brand known for its commitment to quality and customer satisfaction. With a focus on employee development and a vibrant workplace, Selfridges provides a rewarding experience for those looking to make a meaningful impact in retail.
