At a Glance
- Tasks: Create extraordinary customer experiences and build lasting relationships in a dynamic retail environment.
- Company: Join the iconic Selfridges team, known for exceptional service and luxury products.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for personal growth.
- Other info: Flexible role with opportunities to learn and grow within a prestigious brand.
- Why this job: Be part of a vibrant team that values creativity and customer connection.
- Qualifications: Strong communication skills and a passion for retail and customer service.
The predicted salary is between 30000 - 40000 £ per year.
The following content displays a map of the job's location - London.
Job Reference: selfridges/TP/185060/6920
Number of Positions: 1
Contract Type: Permanent
Working Hours: 37.5
Location: London
Closing Date: 12/07/2026
Job Category: Clientelling & Service Excellence
Region / Division: London - Oxford Street
Job Introduction: As a Client Consultant, you are an essential part of a team that delivers the extraordinary to our customers. As a Retail team member and an expert of all things Selfridges, you are fully knowledgeable of everything about the store including the latest events and services that only Selfridges can offer. Based in your department, you will create memorable experiences by understanding reasons to visit for all our customers, as well as deepening relationships and growing your client book, whilst maintaining the highest of retail standards.
As a Client Consultant you will:
- Create the extraordinary by identifying and connecting with potential clients shopping in your department and be able to quickly assess and cater to their needs in the moment.
- Work as part of a team focused on creating a memorable customer experience. From selling and replenishing stock, cashing up and organising rails, to hosting and ensuring accurate data capture at POS and encouraging opt in you understand there is more to the customer experience than just selling.
- Dedicate time to building a client base within your division and nurturing long‑term relationships through proactive client development. You’ll do this through personalized updates to your clients on new products and experiences based on preferences and interests with a focus on driving OB brands & your division’s key products.
- Elevate our customers’ experiences by providing a seamless connection/introduction to the rest of the store including with our Brand Partners for whom you are a recognised and trusted member of the team.
- Manage customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area.
- Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors, striving to be an expert in your division.
- Understand and follow health, safety and security procedures, and play an active role in preventing stock loss.
A bit about you:
- A great communicator. You will adapt your style and service to suit customer needs and preference. You personalise all communication with clients and keep My Yellow Book updated to enable you to demonstrate a deep knowledge of their preferences & interests.
- A sales and service expert. You’ll act as a personal concierge to your clients by quickly assessing their needs and delivering an exceptional service; introducing them to colleagues where appropriate.
- Well Informed. You are an expert in your division, and you demonstrate excellent product knowledge. You are aware of store events services and reasons to visit that may appeal to your established and prospective clients.
- Connected. You understand the importance of building relationships across the shop floor. You know exactly who to take a client to when you need extra product knowledge or to continue their experience across the store.
- Curious. You will seek to discover more about your clients and their preferences, and you will seek opportunities to stay ahead of latest trends and expand your product knowledge outside of your division.
- Tech savvy. You embrace the clienteling tools available to you to manage your client book and you understand the importance of using an omni‑channel approach.
- A proud shopkeeper. You understand there are various elements of your role. From maintaining a clean and tidy environment, helping with cashing up and supporting the wider team when needed, you will be flexible in your role.
- Flexible. Responsive to business needs, you are happy and comfortable to take responsibility for tasks that may go beyond the role expectation.
- An example of our values, a trusted and respected team member.
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake and department location, which may change from time to time, according to the needs of the business.
Client Consultant - Bottega Veneta Accessories - Full-time in City of Westminster employer: Selfridges & Co.
At Selfridges, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of London. As a Client Consultant, you will enjoy opportunities for personal and professional growth while being part of a dynamic team dedicated to delivering extraordinary customer experiences. With a focus on employee development, competitive benefits, and a commitment to excellence, Selfridges is the perfect place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Client Consultant - Bottega Veneta Accessories - Full-time in City of Westminster
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Selfridges & Co., so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Selfridges & Co.!
We think you need these skills to ace Client Consultant - Bottega Veneta Accessories - Full-time in City of Westminster
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Selfridges & Co., customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Selfridges & Co. and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Selfridges & Co. that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Selfridges & Co.
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
