At a Glance
- Tasks: Deliver exceptional customer service and share product knowledge in a dynamic retail environment.
- Company: Join the iconic Selfridges team in Manchester, known for its innovative retail experience.
- Benefits: Enjoy a permanent contract with competitive pay and opportunities for personal growth.
- Other info: Flexible role with opportunities to work across different departments and develop your career.
- Why this job: Be a brand ambassador and make a real impact on customer experiences and sales.
- Qualifications: Strong communication skills and a passion for skincare products are essential.
The predicted salary is between 30000 - 40000 € per year.
Location: Manchester, England, United Kingdom
Job Reference: selfridges/TP/46/6790
Number of Positions: 1
Contract Type: Permanent
Working Hours: 37.5
Closing Date: 24/05/2026
Job Category: Retail
Region / Division: Manchester - Exchange Square
Job Introduction:
As Brand Specialist you will:
- Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise.
- Excite and motivate other colleagues in your department by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales.
- Understand the need to take responsibility for tasks that may go beyond the role expectation, spotting opportunities to improve business, customer service and retail standards.
- Understand and follow health and safety procedures and security procedures, playing an active role in preventing stock loss.
- Adapt to the challenges that vary from day to day. A flexible role, you may be required to work in different departments, taking your service excellence and collaborative spirit with you.
- Build and develop your own client base using your exceptional service skills to nurture customer relationships, which you will maintain through your unique personal service.
A bit about you:
- All over the numbers. You will be set sales, CRM, and NPS targets…to name a few. So even if you haven’t had much first-hand exposure to this data, you will have the curiosity and appetite to learn more.
- A great communicator. Passionate about our products as well, this combination will mean you can deliver inspiring brand training to your team.
- Well informed. You will make it your business to know what our competitors are up to.
- Known to be a sales and service expert.
- Collaborative. Your brand partner or contact within our own team will rely on you to keep them informed, whether successes, challenges or customer feedback.
- Approachable. You will be a leader in your department and will be invested in your wider team and on hand for requests, be they queries or coaching support.
- A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same.
- An example of our values, a trusted and respected colleague.
This guide represents a summary of the role; however, all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Brand Specialist (Supervisor) - Skincare employer: Selfridges & Co.
At Selfridges, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Manchester. As a Brand Specialist (Supervisor) in Skincare, you will enjoy opportunities for personal and professional growth, supported by a collaborative team that values your contributions. With a commitment to employee development and a focus on delivering outstanding customer experiences, Selfridges is the perfect place for those seeking a rewarding career in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Brand Specialist (Supervisor) - Skincare
✨Tip Number 1
Get to know the brand inside out! Research the skincare products and trends, so you can chat confidently about them during interviews. This shows your passion and helps you stand out as a knowledgeable candidate.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your pitch! Prepare a short introduction about yourself that highlights your experience and enthusiasm for the role. This will help you make a great first impression when you meet potential employers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Selfridges, which we love to see!
We think you need these skills to ace Brand Specialist (Supervisor) - Skincare
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for skincare and customer service shine through. We want to see how much you care about the products and the experience you can create for our customers.
Tailor Your CV:Make sure your CV is tailored to the Brand Specialist role. Highlight any relevant experience in retail or customer service, and don’t forget to mention your ability to work collaboratively with a team – it’s key for us!
Be Specific:Use specific examples in your cover letter to demonstrate your skills and achievements. Whether it’s hitting sales targets or training colleagues, we love to see concrete evidence of your success.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Selfridges & Co.
✨Know Your Products Inside Out
As a Brand Specialist in Skincare, it's crucial to have a deep understanding of the products you'll be representing. Research the brand's history, key ingredients, and benefits of each product. This knowledge will not only help you answer questions confidently but also allow you to share compelling stories that excite both customers and your potential colleagues.
✨Showcase Your Customer Service Skills
During the interview, be prepared to discuss specific examples of how you've delivered exceptional customer service in the past. Think about times when you've handled complaints or gone above and beyond for a customer. This will demonstrate your ability to create memorable experiences and manage challenges effectively.
✨Demonstrate Your Team Spirit
Collaboration is key in this role, so highlight your experience working with others. Share instances where you've motivated your team or contributed to training sessions. Showing that you're approachable and invested in your colleagues will resonate well with the interviewers.
✨Be Ready to Discuss Sales and Data
Since the role involves meeting sales targets and understanding CRM metrics, come prepared to talk about your experience with sales data. If you haven't had much exposure, express your eagerness to learn and adapt. This shows your curiosity and commitment to driving results, which is essential for a Brand Specialist.
