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- Tasks: Create extraordinary customer experiences and manage stock in a vibrant retail environment.
- Company: Join the iconic Selfridges team in Birmingham's Bullring.
- Benefits: Flexible shifts, competitive pay, and a fun work atmosphere.
- Other info: Opportunities for growth and learning in a fast-paced setting.
- Why this job: Be part of a dynamic team and enhance your customer service skills.
- Qualifications: Great communication skills and a passion for retail.
The predicted salary is between 10 - 12 £ per hour.
This is a 12 hour contract which will be worked as either: x2 6 hour shifts or x3 4 hour shifts across the week. We will require a minimum of 4 Days availability to accommodate this - including full Weekend Availability.
As a Sales Associate, you are an essential part of a team that creates the extraordinary experiences our customers expect from Selfridges. Customer service is at the heart of what you do, you will be an expert for all things Selfridges and the go-to person to help our customers. You are fully knowledgeable of everything about the store including the latest products, events and services that only Selfridges can offer.
As a Sales Associate you will:
- Work as part of a team focused on creating a memorable customer experience by building rapport, sharing product knowledge and catering to customer needs.
- Conduct sales, refunds and exchanges, helping the customer to find another suitable item/product if necessary or alternatively, offer our online services.
- From selling and replenishing stock, organising rails, to hosting, you will be maintaining the highest of retail standards.
- Be open to customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area.
- Manage and oversee the stock in your department, from unpacking deliveries, (new and replenished lines), to completing audits and maintaining the stock room.
- Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you.
- Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors.
- Follow health, safety and security procedures, and play an active role in preventing stock loss.
A bit about you:
- Great communicator. You will be able to positively engage with all types of customers (domestic and international) with varying needs and requirements.
- Well Informed. You will develop excellent product knowledge by following trends and being aware of our competitor’s activity, along with taking part in supplier training.
- Known to be a sales and service expert. You’ll use these skills to deliver the extraordinary each and every time and take the initiative to provide additional services where appropriate.
- It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same.
- Problem solving skills. You’ll go above and beyond to resolve issues for our customers and be able to adapt your approach to each individual customer.
- Flexible. Adaptable to business needs, you are happy and comfortable to take ownership for tasks that may go beyond the role expectation.
- An example of our values, a reliable and respected colleague.
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Sales Associate - Toys (Jellycat) - 12 Hours in Birmingham employer: Selfridges & Co.
Contact Detail:
Selfridges & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate - Toys (Jellycat) - 12 Hours in Birmingham
✨Tip Number 1
Get to know the company inside out! Research Selfridges, especially their values and customer service approach. This way, when you walk into that interview, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice makes perfect! Prepare for those competency and strength style questions by thinking of examples from your past experiences. We all have stories to tell, so make sure you’ve got a few ready that highlight your skills in customer service and teamwork.
✨Tip Number 3
Dress to impress! First impressions matter, especially in retail. Show up looking sharp and professional, as it reflects your understanding of the brand and the role you're applying for. Plus, it’ll boost your confidence!
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Sales Associate - Toys (Jellycat) - 12 Hours in Birmingham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your passion for customer service and toys.
Tailor Your Application: Make sure to customise your application for the Sales Associate role at Selfridges. Highlight your relevant experience in retail and any specific skills that match the job description. We love seeing how you connect with our values!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great fit for the team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate – we promise!
How to prepare for a job interview at Selfridges & Co.
✨Know Your Stuff
Before the interview, make sure you’re well-versed in Jellycat products and Selfridges' offerings. Familiarise yourself with the latest trends in toys and be ready to discuss how you can enhance the customer experience with your product knowledge.
✨Show Off Your People Skills
As a Sales Associate, communication is key. Practice engaging with different types of customers, perhaps through role-playing scenarios with friends or family. Highlight your ability to build rapport and adapt your approach based on customer needs during the interview.
✨Demonstrate Flexibility
Be prepared to discuss times when you’ve adapted to changing situations or taken on additional responsibilities. This role requires flexibility, so share examples that showcase your willingness to go above and beyond for both customers and the team.
✨Prepare for Competency Questions
Since the interview will include competency and strength-based questions, think of specific examples from your past experiences that demonstrate your problem-solving skills and customer service excellence. Use the STAR method (Situation, Task, Action, Result) to structure your answers.