At a Glance
- Tasks: Deliver inspiring training programmes to enhance clienteling and service skills.
- Company: Join a dynamic team focused on exceptional customer experiences.
- Benefits: Competitive salary, professional development, and a collaborative work environment.
- Other info: Flexible role with opportunities for growth and collaboration across teams.
- Why this job: Make a real impact by coaching others and improving customer journeys.
- Qualifications: Experience in training and coaching with a passion for service excellence.
The predicted salary is between 30000 - 40000 £ per year.
You will deliver inspiring and impactful clienteling and service development programmes to support the business in achieving its expectations and ambitions to meet customer needs. Your main focus will be to coach clienteling team members and Department managers to help improve individual skills, while enhancing the customer journey. You’ll work collaboratively to help refresh programme content to meet expectations. You’ll work closely with Retail and other stakeholders to support clienteling team members to develop their skills through highlighting strengths and areas for development. You’ll collaborate across the team and the business to deliver blended solutions that are aligned to our company values and underpinned by our service expectations.
Role requirements:
- Input to the smooth planning and coordination of the Clienteling & Service development offer to meet business needs and expectations
- Deliver defined clienteling training modules through excellent facilitation
- Coaching of individuals and teams in support of clienteling and service expectations
- Maximise and promote use of My Workday Learning and use data and insight to drive decision making
- Collaborate within the wider team and with Business stakeholders to deliver seamless, high quality learning experiences in store and face to face (classroom)
- Support the performance management and talent review process, to promote a learning culture
- Manage costs effectively and ensure confidentiality is maintained in line with GDPR and compliance requirements
A bit about you:
- Experienced in training exceptional clienteling and service standards
- Experience in improving others through coaching method(s)
- Experienced in delivering and implementing structured training modules
- Planned and organised in your approach
- Assured in sharing your knowledge and supporting others to learn, promoting a learning culture
- Commercial and business savvy
- Collaborative, engaging and able to influence others
- Confident in sharing and owning feedback across the team and with delegates where relevant
- Self starting with a high level of resilience and attention to detail
- Able to problem solve to drive results
- Expertise in the delivery of clienteling, service, facilitation, planning and maintenance of Learning spaces and methods
- An example of our values, a trusted and respected colleague
KPI’s: Team performance (Clienteling KPI’s), LTO and sales growth. This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Clientelling and Service Trainer in Birmingham employer: Selfridges & Co.
As a Clientelling and Service Trainer, you will thrive in a dynamic and supportive environment that prioritises employee growth and development. Our company fosters a collaborative work culture where your expertise in coaching and training will be valued, allowing you to make a meaningful impact on the customer journey. With access to comprehensive learning resources and a commitment to excellence, you'll find ample opportunities to enhance your skills while contributing to our ambitious goals.
StudySmarter Expert Advice🤫
We think this is how you could land Clientelling and Service Trainer in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Selfridges & Co.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Selfridges & Co. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Clientelling and Service Trainer in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Selfridges & Co.:Your cover letter is your chance to shine! Tell us why you want to work at Selfridges & Co. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Selfridges & Co.!
How to prepare for a job interview at Selfridges & Co.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
