At a Glance
- Tasks: Support customers with queries and complaints, ensuring an excellent experience.
- Company: Join the iconic Selfridges team in a vibrant London location.
- Benefits: Competitive salary, flexible hours, and opportunities for personal growth.
- Other info: Dynamic role with a focus on collaboration and problem-solving.
- Why this job: Be the go-to expert, making a real difference in customer satisfaction.
- Qualifications: Great communication skills and proficiency in Microsoft Office required.
The predicted salary is between 27270 - 33330 £ per year.
As a Customer Service Consultant, you will be the expert for all things Selfridges and the go-to person to help our customers with their queries. Fully knowledgeable and understanding of everything about our Digital business, whilst supporting our stores with resolving complaints and those escalated to our Exec partners.
You’ll have the opportunity to support in delivering projects within the contact centre, whilst ensuring all internal processes provide an excellent customer experience.
As a Customer Service Consultant you will:
- Be a Selfridges expert, positively and proactively supporting the contact centre with complex queries and store management with digital queries.
- Resolve complex customer queries and complaints with professionalism and a desire to exceed expectations at every opportunity; going above and beyond to inspire and delight.
- Work closely with other team members across the digital business to support in the delivery of new projects, products and services. This includes but is not limited to Digital Trading, Buying and Merchandising, IT Service Desk, Supply Chain and Change teams, ensuring that our customers are at the heart of our decision making.
- Provide training to support in the roll out of said projects, products and services as required to ensure the team within the contact centre are well informed to support customer queries.
- Adapt to the challenges that vary from day to day. A flexible role, you will be required to work on different projects to support our customers' needs across all touch points.
- Provide training and ongoing support as we roll out our Store Support service within our stores to provide a more seamless store enquiry process.
A bit about you:
- You will be a great communicator, able to positively engage with all different types of customers (domestic and international) with varying needs and requirements.
- Proficient in Microsoft Office (Excel, Outlook).
- Well informed, remaining continuously updated as to the digital and store service proposition in order to be able to share the right information.
- Known to be a sales and service expert. You’ll need to use these skills to deliver the extraordinary each and every time and take the initiative to provide additional services where appropriate.
- Collaborative, working closely with team members to stay updated of key changes to digital and store information and work together where required to exceed customer needs.
- Approachable, providing our customers with warm and friendly interactions.
- A proud shopkeeper, celebrating everything about Selfridges and keen to use this enthusiasm to engage and excite our customers.
- Problem solving skills, going above and beyond to resolve issues for our customers and being able to adapt your approach to each individual customer.
An example of our values, a trusted and respected colleague.
Customer Service Consultant (Full time) in City of Westminster employer: Selfridges & Co
Selfridges & Co in Birmingham is an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration. Employees benefit from comprehensive training and development opportunities, ensuring personal and professional growth while being part of a renowned retail brand that values innovation and customer experience. With a commitment to employee well-being and a supportive team environment, working here means being part of a forward-thinking company that truly invests in its people.
