At a Glance
- Tasks: Manage global e-commerce operations, ensuring smooth order fulfilment and stock availability.
- Company: Join a dynamic British brand focused on uplifting and empowering customers.
- Benefits: Competitive salary, creative environment, and opportunities for professional growth.
- Other info: Fast-paced environment with potential for career advancement and teamwork.
- Why this job: Be part of a team that celebrates creativity and drives impactful e-commerce solutions.
- Qualifications: 3-5 years in e-commerce operations with strong organisational and analytical skills.
The predicted salary is between 30000 - 40000 £ per year.
A British brand with a global perspective. self-portrait is privately owned, independent and unashamedly consumer-centric. Behind everything self-portrait does is a desire to uplift, empower and celebrate its customers. The brand has expanded to include categories such as swimwear, bridal, bags, accessories and childrenswear. self-portrait is part of the newly formed SP Collection, a group that has been set up to discover, nurture, and develop best in class creativity and design.
We are looking for an Ecommerce Operations Coordinator to join the team at Self Portrait. This role owns the operational control of global e-commerce, ensuring that stock availability, inbound deliveries, and customer orders are aligned. Working closely with Logistics, Customer Service, and Buying, the E-commerce Operations Coordinator ensures that launches and preorders are fulfilled smoothly and operational issues are identified and resolved early.
MAIN RESPONSIBILITIES
- E-commerce & Preorder Operations
- Oversee ecom orders, preorders and prebuy campaigns
- Track backlogs and on-hold orders
- Ensure preorder campaigns are operationally set up and fulfilled correctly
- Inbound & Launch Alignment
- Track inbound shipments and delivery timelines
- Align stock arrival with ecom launches and preorder fulfilment
- Ensure stock is available before go-live
- CS Support & Order Oversight
- Support CS with order backlogs, especially during peak / markdown periods
- Monitor back orders, stock issues, and fulfilment delays
- Identify root causes and elevate where needed
- Stock & Allocation Control
- Monitor stock availability vs demand
- Flag risks of over-allocation
- Escalate stock issues across teams
KNOWLEDGE, SKILLS & EXPERIENCE
- 3–5 years’ experience in a relevant role (e-commerce operations, logistics, order management or supply chain), with exposure to end-to-end order and stock flow
- Strong attention to detail and organisational skills, with the ability to manage multiple trackers, deadlines, and workflows simultaneously without losing accuracy
- Proven ability to operate in a fast-paced environment, prioritising effectively and adapting quickly to changing business needs (e.g. peak / markdown periods)
- Strong systems proficiency, including:
- Shopify (order flow, product setup, basic troubleshooting)
- Microsoft Excel (lookups, data analysis, reporting)
- ERP systems (Zedonk or similar)
- WMS platforms (stock visibility, allocation, order status)
- Solid understanding of stock management, including:
- Stock allocation and availability
- Back orders and fulfilment constraints
- Identifying and resolving stock discrepancies
- Analytical mindset, with experience building and maintaining reports, interpreting data and using insights to flag risks and improve operations
- Strong logistical understanding, ideally across international markets, including awareness of how inbound timelines impact order fulfilment and customer delivery
- Proactive problem solver, able to identify issues early, investigate root causes and drive solutions across teams
- Strong communication skills, with the ability to work cross-functionally with Customer Service, Buying, Logistics and Tech teams
- Positive, hands-on attitude, with a willingness to take ownership and drive outcomes in a fast-moving environment
- Ability to work independently, managing priorities and responsibilities
- Experience supervising or supporting junior team members is a plus, but not essential
Ecommerce Operations Coordinator in London employer: Self-Portrait
Self-Portrait is an exceptional employer that champions creativity and innovation within the fashion industry. With a strong focus on employee development and a collaborative work culture, team members are empowered to take ownership of their roles while contributing to a brand that celebrates its customers. Located in a vibrant environment, employees benefit from a dynamic atmosphere that encourages growth and offers unique opportunities to engage with a diverse range of products and markets.
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Operations Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and values, especially how they celebrate and empower customers. This will help you stand out as someone who truly gets what they're about.
✨Tip Number 3
Showcase your skills with real examples! When discussing your experience, highlight specific situations where you’ve solved problems or improved processes in e-commerce operations. This will demonstrate your value to potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the self-portrait team.
We think you need these skills to ace Ecommerce Operations Coordinator in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Ecommerce Operations Coordinator. Highlight your experience in e-commerce operations, logistics, and stock management. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for the brand and how you can contribute to our mission of uplifting and empowering customers. Let us know why you’re the perfect fit for our team!
Showcase Your Analytical Skills:Since this role involves a lot of data analysis and reporting, make sure to mention any relevant experience you have. We love candidates who can interpret data and use insights to improve operations, so don’t hold back!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar. We can’t wait to hear from you!
How to prepare for a job interview at Self-Portrait
✨Know Your E-commerce Inside Out
Make sure you brush up on your e-commerce knowledge, especially around order management and stock flow. Familiarise yourself with the specific systems mentioned in the job description, like Shopify and ERP systems, so you can confidently discuss how you've used them in past roles.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've identified and resolved operational issues in previous jobs. Think about times when you had to troubleshoot stock discrepancies or manage back orders, and be ready to explain your thought process and the outcomes.
✨Demonstrate Your Attention to Detail
Since this role requires strong organisational skills, come prepared to discuss how you manage multiple tasks and deadlines without losing accuracy. You might even want to bring a sample of a tracker or report you've created to showcase your skills.
✨Be Ready for Fast-Paced Scenarios
The e-commerce world can change rapidly, so think of examples where you've successfully adapted to shifting priorities. Highlight your experience during peak periods or markdowns, and how you ensured smooth operations despite the challenges.
