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- Tasks: Manage global e-commerce operations, ensuring smooth order fulfilment and stock availability.
- Company: Join a dynamic British brand focused on empowering customers and creativity.
- Benefits: Competitive salary, flexible working environment, and opportunities for growth.
- Other info: Collaborative culture with a focus on innovation and career development.
- Why this job: Be part of a fast-paced team making a real impact in the fashion industry.
- Qualifications: 3-5 years in e-commerce or logistics with strong organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
A British brand with a global perspective, self-portrait is privately owned, independent, and unashamedly consumer-centric. Behind everything self-portrait does is a desire to uplift, empower, and celebrate its customers. The brand has expanded to include categories such as swimwear, bridal, bags, accessories, and childrenswear. Self-portrait is part of the newly formed SP Collection, a group set up to discover, nurture, and develop best-in-class creativity and design.
We are looking for an Ecommerce Operations Coordinator to join the team at Self Portrait. This role owns the operational control of global e-commerce, ensuring that stock availability, inbound deliveries, and customer orders are aligned. Working closely with Logistics, Customer Service, and Buying, the E-commerce Operations Coordinator ensures that launches and preorders are fulfilled smoothly and operational issues are identified and resolved early.
MAIN RESPONSIBILITIES- E-commerce & Preorder Operations
- Oversee ecom orders, preorders, and prebuy campaigns
- Track backlogs and on-hold orders
- Ensure preorder campaigns are operationally set up and fulfilled correctly
- Inbound & Launch Alignment
- Track inbound shipments and delivery timelines
- Align stock arrival with ecom launches and preorder fulfilment
- Ensure stock is available before go-live
- CS Support & Order Oversight
- Support CS with order backlogs, especially during peak/markdown periods
- Monitor back orders, stock issues, and fulfilment delays
- Identify root causes and elevate where needed
- Stock & Allocation Control
- Monitor stock availability vs demand
- Flag risks of over-allocation
- Escalate stock issues across teams
- 3–5 years’ experience in a relevant role (e-commerce operations, logistics, order management or supply chain), with exposure to end-to-end order and stock flow
- Strong attention to detail and organisational skills, with the ability to manage multiple trackers, deadlines, and workflows simultaneously without losing accuracy
- Proven ability to operate in a fast-paced environment, prioritising effectively and adapting quickly to changing business needs (e.g. peak/markdown periods)
- Strong systems proficiency, including:
- Shopify (order flow, product setup, basic troubleshooting)
- Microsoft Excel (lookups, data analysis, reporting)
- ERP systems (Zedonk or similar)
- WMS platforms (stock visibility, allocation, order status)
- Stock allocation and availability
- Back orders and fulfilment constraints
- Identifying and resolving stock discrepancies
Ecommerce Operations Coordinator employer: Self-Portrait
Contact Detail:
Self-Portrait Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Operations Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at self-portrait or similar brands. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your skills! If you’ve got experience with Shopify or Excel, create a mini-project or report that showcases your abilities. Bring it along to interviews or share it on LinkedIn to catch the eye of hiring managers.
✨Tip Number 3
Be proactive! If you see a job opening on our website, don’t just apply—follow up with a quick email expressing your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Prepare for the unexpected! In fast-paced environments like e-commerce, things can change quickly. Be ready to discuss how you've adapted to challenges in the past and how you can bring that flexibility to the team.
We think you need these skills to ace Ecommerce Operations Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Ecommerce Operations Coordinator. Highlight your experience in e-commerce operations, logistics, and any relevant systems you've worked with. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about e-commerce and how you can contribute to our mission at self-portrait. Be genuine and let your personality come through – we love that!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We’re looking for proactive problem solvers who can identify issues early and drive solutions. Share those stories with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Self-Portrait
✨Know Your E-commerce Inside Out
Make sure you brush up on your e-commerce knowledge, especially around order management and stock flow. Familiarise yourself with the specific systems mentioned in the job description, like Shopify and ERP systems, so you can confidently discuss how you've used them in past roles.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've identified and resolved operational issues in previous jobs. Think about times when you had to troubleshoot stock discrepancies or manage backlogs, and be ready to explain your thought process and the outcomes.
✨Demonstrate Your Attention to Detail
Since this role requires strong organisational skills, come prepared with examples that highlight your attention to detail. You could mention how you managed multiple trackers or ensured accuracy during peak periods, showcasing your ability to maintain high standards under pressure.
✨Communicate Effectively Across Teams
This position involves working closely with various teams, so be ready to discuss your experience in cross-functional collaboration. Share specific instances where your communication skills helped resolve issues or improve processes, emphasising your proactive approach and positive attitude.