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- Tasks: Manage credit control for luxury fashion brands, ensuring timely collections and resolving account queries.
- Company: Join Self-Portrait, a leading London-based luxury fashion brand with a vibrant culture.
- Benefits: Competitive salary, inclusive work environment, and opportunities for professional growth.
- Other info: Work across multiple brands and gain valuable exposure in a fast-paced environment.
- Why this job: Be part of a dynamic finance team in the exciting world of fashion.
- Qualifications: Experience in credit control, strong communication skills, and attention to detail required.
The predicted salary is between 30000 - 40000 £ per year.
Self-Portrait is a London-based luxury fashion brand known for its distinctive lace, floral, and embroidered designs. With a growing global presence across direct-to-consumer and wholesale channels, the brand operates a fast-paced, commercially driven environment where the Finance team plays a critical role in supporting sustainable growth. This role spans two fashion brands — Self-Portrait and Roland Mouret — giving the successful candidate broad exposure across a multi-entity finance function.
We are looking for a proactive and detail-oriented Credit Controller to join our Finance team. This is a dual-brand role, responsible for managing the full accounts receivable cycle for both Self-Portrait and Roland Mouret. You will be the key point of contact for wholesale and retail account queries, ensuring that debts are collected efficiently and credit risk is managed appropriately.
Key Responsibilities- Manage the end-to-end credit control process across both Self-Portrait and Roland Mouret, ensuring timely collection of outstanding invoices.
- Proactively chase overdue accounts via phone, email, and written correspondence, maintaining a professional and brand-appropriate tone at all times.
- Reconcile customer accounts regularly and resolve discrepancies in a timely manner.
- Allocate cash receipts accurately to the correct customer accounts.
- Produce and distribute regular aged debtor reports, escalating risk accounts to the Head of Finance as appropriate.
- Monitor the credit exposure of key accounts and flag risks proactively.
- Liaise with the Sales and wholesale teams to manage account holds or disputes without damaging commercial relationships.
- Maintain accurate and up-to-date customer records within the finance system.
- Investigate and resolve invoice queries, short payments, and claims from customers in a timely manner.
- Work cross-functionally with the logistics, wholesale, and customer service teams to resolve root-cause issues.
- Maintain a clear dispute log and track resolution timelines.
- Assist with month-end close by providing accurate AR balances and bad debt provisioning data.
- Support the Finance team with cash flow forecasting inputs.
- Contribute to the continuous improvement of credit control processes and procedures across both brands.
- Assist with any audit queries relating to accounts receivable.
- Proven experience in a credit control or accounts receivable role, ideally within fashion, retail, or a multi-brand environment.
- Strong understanding of the end-to-end collections process and credit risk principles.
- Excellent communication and negotiation skills – confident and professional when dealing with external stakeholders.
- High attention to detail with a structured, organised approach to managing a large debtor ledger.
- Experience working across multiple legal entities or brands simultaneously.
- Exposure to international wholesale accounts and multi-currency AR.
- Understanding of fashion wholesale trading terms (e.g. net 30/60/90, factoring).
- Experience working with Stripe, or similar payment platforms.
- Proficiency in accounting software (experience with Xero & Zedonk).
- Competent in Microsoft Excel, including use of pivot tables and VLOOKUP for reconciliation and reporting.
Self-Portrait is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. All candidates must already have the eligibility to work in the UK. Self-Portrait is committed to Diversity, Equality and Inclusion.
Credit Controller employer: Self-Portrait
Contact Detail:
Self-Portrait Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Network like a pro! Reach out to people in the fashion industry, especially those connected to Self-Portrait and Roland Mouret. Attend events, join online forums, and don’t be shy about sliding into DMs on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the brands thoroughly. Understand their values, recent collections, and market position. This will help you tailor your responses and show that you're genuinely interested in being part of the team. Plus, it’ll give you some great talking points!
✨Tip Number 3
Practice your communication skills! As a Credit Controller, you'll need to handle queries and disputes professionally. Role-play with a friend or family member to get comfortable with different scenarios. The more confident you are, the better you'll come across in interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Self-Portrait and Roland Mouret. Let’s get you that dream job!
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Credit Controller role. Highlight your previous credit control experience, especially in fashion or retail, and don’t forget to mention any relevant software you’ve used!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with Self-Portrait and Roland Mouret. Show us how your proactive approach and attention to detail will benefit our Finance team.
Be Professional Yet Personable: When communicating with us, whether in your application or during follow-ups, maintain a professional tone but let your personality shine through. We love candidates who can balance professionalism with a friendly approach!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Self-Portrait
✨Know Your Numbers
Before the interview, brush up on your knowledge of accounts receivable and credit control processes. Be ready to discuss specific metrics you've managed in previous roles, like collection rates or overdue accounts. This shows you understand the financial landscape and can contribute from day one.
✨Showcase Your Communication Skills
As a Credit Controller, you'll need to communicate effectively with various stakeholders. Prepare examples of how you've handled difficult conversations or resolved disputes in the past. Highlight your ability to maintain professionalism while being assertive—this is key in managing relationships.
✨Familiarise Yourself with the Brands
Research Self-Portrait and Roland Mouret thoroughly. Understand their brand values, target markets, and any recent news. This will help you tailor your responses and demonstrate your genuine interest in the role and the company during the interview.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially around credit risk and collections. Think of scenarios where you've successfully managed overdue accounts or reconciled discrepancies. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.