At a Glance
- Tasks: Visit properties to resolve accounts and reconnect services for customers.
- Company: Join Engage Services, part of Marston Holdings, a leader in the utility sector.
- Benefits: Earn £130–£150 daily, enjoy flexible hours, and access wellness support.
- Other info: Full training provided with opportunities for career growth and progression.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: Must have a UK driving licence, own vehicle, and strong communication skills.
Guaranteed Daily Rate: £130–£150 (depending on skills and experience)
As a Resolution Field Agent, you will carry out field visits to both residential and commercial properties on behalf of our clients. The role covers a variety of workstreams focused on resolving customer accounts, reconnecting services, and providing support to those experiencing financial difficulty.
Key Workstreams
- Commercial & Residential Utilities – Discussing and resolving utility accounts
- Communication & Reconnection – Reconnecting customers with our clients and their services
- Welfare Utility Visits – Introducing customers to support services for financial difficulties and facilitating reconnection where appropriate
- Utility Meter Reads – Collecting accurate utility meter readings
Flexible working – minimum 2 Weekdays per week, 8 hours per day Monday to Friday or Saturdays (subject to client business hours)
Guaranteed daily rate
Full training and continuous support
Opportunities to progress and explore different roles within the business
UK-wide opportunities (work allocated within pre‑agreed postcode areas)
Requirements
- Full UK driving licence
- Access to own vehicle with business insurance
- ULEZ‑compliant vehicle (required when working within London ULEZ zones)
- Healthy credit history
- CCJs considered in adverse circumstances where repayment arrangements are in place
- Strong organisational, negotiation, and case‑management skills
- Ability to communicate professionally and effectively with customers and clients
- Ability to work independently while following company policies, procedures, and objectives
- Ability to identify and manage disputes in line with company procedures
- Open to coaching and feedback to continuously improve performance
About Us
Engage Services is part of the Marston Holdings Limited group of companies and works on behalf of many major household names across the utility and financial sectors. We are leading the industry with a pioneering self‑employed field role and are proud of our inclusive workforce. If you are willing to learn and capable of doing the work, we welcome applications from all backgrounds. Engage Services is a Bronze Award holder of the Armed Forces Covenant and adheres strictly to Data Protection and FCA regulations, which are a crucial part of this role. We offer full training that develops valuable, transferable skills and helps unlock your full potential.
Perks and benefits
- Reward & Recognition – We offer competitive rates of pay and a wide range of employee benefits such as high street discounts and perks, flexible working and enhanced maternity and paternity cover. We recognise and celebrate success, your efforts won't go unnoticed.
- Your health and wellbeing is incredibly important to us, that's why we provide all our colleagues with free access to professional, impartial advice and support through an Employee Assistance Programme, unlimited access to our wellness hub and much more.
- Training – We believe in investing in our people to support talent growth and progression. Our top class learning solutions give you the confidence to do a great job and opportunity to grow with the company.
- Green Travel – Cycle to Work and Green Car Salary Sacrifice Schemes are available (subject to eligibility) because the environment matters to us.
- Pensions – We're committed to helping you plan for a secure future. Our contributory Company Pension Scheme is available to all our employees across the UK.
Self Employed Resolution Field Agent (Part/Time) in Sunderland employer: Self Employed - Engage - Field National - Region 4
As a Resolution Field Agent with Engage, you will enjoy the flexibility to tailor your work around your lifestyle while making a meaningful impact in the community. Our supportive work culture fosters personal growth and development, allowing you to thrive in a role that prioritises customer engagement and welfare checks. With opportunities to connect with diverse individuals and businesses in Stranraer, you'll find a rewarding environment that values your contributions and encourages professional advancement.
Contact Details:
Self Employed - Engage - Field National - Region 4 Recruitment Team
