Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Visit residential and commercial properties to resolve customer accounts and reconnect services.
- Company: Join Engage Services, part of Marston Holdings, a leader in the field.
- Benefits: Earn £130–£150 daily, enjoy flexible hours, and access great perks.
- Other info: Opportunities for growth and a commitment to inclusivity and community impact.
- Why this job: Make a real difference while developing valuable skills in a supportive environment.
- Qualifications: Must have a UK driving licence, own vehicle, and strong communication skills.
Guaranteed Daily Rate: £130–£150 (depending on skills and experience)
As a Resolution Field Agent, you will carry out field visits to both residential and commercial properties on behalf of our clients. The role covers a variety of workstreams focused on resolving customer accounts, reconnecting services, and providing support to those experiencing financial difficulty.
Key Workstreams
- Commercial & Residential Utilities – Discussing and resolving utility accounts
- Communication & Reconnection – Reconnecting customers with our clients and their services
- Welfare Utility Visits – Introducing customers to support services for financial difficulties and facilitating reconnection where appropriate
- Utility Meter Reads – Collecting accurate utility meter readings
Working Hours & Role Details
- Flexible working – minimum 2 Weekdays per week, 8 hours per day Monday to Friday or Saturdays (subject to client business hours)
- Guaranteed daily rate
- Full training and continuous support
- Opportunities to progress and explore different roles within the business
- UK-wide opportunities (work allocated within pre‑agreed postcode areas)
Requirements
- Full UK driving licence
- Access to own vehicle with business insurance
- ULEZ‑compliant vehicle (required when working within London ULEZ zones)
- Healthy credit history
- CCJs considered in adverse circumstances where repayment arrangements are in place
- Strong organisational, negotiation, and case‑management skills
- Ability to communicate professionally and effectively with customers and clients
- Ability to work independently while following company policies, procedures, and objectives
- Ability to identify and manage disputes in line with company procedures
- Open to coaching and feedback to continuously improve performance
About Us
Engage Services is part of the Marston Holdings Limited group of companies and works on behalf of many major household names across the utility and financial sectors. We are leading the industry with a pioneering self‑employed field role and are proud of our inclusive workforce. If you are willing to learn and capable of doing the work, we welcome applications from all backgrounds. Engage Services is a Bronze Award holder of the Armed Forces Covenant and adheres strictly to Data Protection and FCA regulations, which are a crucial part of this role. We offer full training that develops valuable, transferable skills and helps unlock your full potential.
Perks and Benefits
- Reward & Recognition – We offer competitive rates of pay and a wide range of employee benefits such as high street discounts and perks, flexible working and enhanced maternity and paternity cover. We recognise and celebrate success; your efforts won't go unnoticed.
- Your health and wellbeing is incredibly important to us, that's why we provide all our colleagues with free access to professional, impartial advice and support through an Employee Assistance Programme, unlimited access to our wellness hub and much more.
- Training – We believe in investing in our people to support talent growth and progression. Our top‑class learning solutions give you the confidence to do a great job and opportunity to grow with the company.
- Green Travel – Cycle to Work and Green Car Salary Sacrifice Schemes are available (subject to eligibility) because the environment matters to us.
- Pensions – We're committed to helping you plan for a secure future. Our contributory Company Pension Scheme is available to all our employees across the UK.
- Force for Good – Built around our three core pillars: Our People, the Communities where we want to make a positive difference, and the Planet. We encourage everyone to get involved and play their part in helping us to fulfill our ambitious commitment to making us a better business.
Apply now to become part of a trusted, respected, and forward‑thinking enforcement team. We are an equal‑opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we are committed to creating an inclusive environment for all employees.
Self Employed Resolution Field Agent in Sunderland employer: Self Employed - Engage - Field National - Region 4
Contact Detail:
Self Employed - Engage - Field National - Region 4 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Self Employed Resolution Field Agent in Sunderland
✨Tip Number 1
Get to know the company inside out! Research Engage Services and understand their values, mission, and the specifics of the Resolution Field Agent role. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. Personal connections can give you an edge in the application process.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service, negotiation, and conflict resolution. Role-playing with a friend can help you feel more confident and articulate during the actual interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Engage Services.
We think you need these skills to ace Self Employed Resolution Field Agent in Sunderland
Some tips for your application 🫡
Show Your Skills: Make sure to highlight your organisational, negotiation, and case-management skills in your application. We want to see how you can effectively communicate and resolve issues, so give us examples that showcase your experience!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements of the Resolution Field Agent role. Mention your driving licence, vehicle details, and any relevant experience that aligns with our workstreams.
Be Professional: Since you'll be dealing with customers and clients, it's crucial to present yourself professionally in your written application. Use clear language, check for typos, and ensure your tone matches the professional yet approachable vibe we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Self Employed - Engage - Field National - Region 4
✨Know Your Stuff
Before the interview, make sure you understand what a Resolution Field Agent does. Familiarise yourself with the key workstreams like utility account resolution and welfare visits. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Skills
Highlight your organisational, negotiation, and case-management skills during the interview. Prepare specific examples from your past experiences where you've successfully managed disputes or communicated effectively with clients. This will demonstrate your ability to handle the responsibilities of the job.
✨Be Ready for Scenarios
Expect scenario-based questions that assess how you would handle real-life situations as a field agent. Think about how you would approach reconnecting services for customers in financial difficulty or collecting accurate meter readings. Practising these scenarios can give you an edge.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, opportunities for progression, or how the company supports its agents in the field. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.