At a Glance
- Tasks: Conduct face-to-face visits to resolve utility issues and engage with customers.
- Company: Join a dynamic team focused on customer satisfaction in the utility sector.
- Benefits: Earn £20–£25 per hour, enjoy flexible hours, and gain valuable experience.
- Other info: Opportunities for career progression and additional ad-hoc work available.
- Why this job: Make a real difference in people's lives while working on your own schedule.
- Qualifications: Must have a full UK driving licence and a customer-focused attitude.
The predicted salary is between 20 - 25 £ per hour.
Minimum Commitment 1 day per week (8 hours) Pay £20–£25 per hour (dependent on experience – discussed at interview)
About the Role
As a Resolution Field Agent, you will carry out face‑to‑face visits to residential and commercial properties on behalf of our utility‑sector clients. The role focuses on customer engagement, welfare checks, and resolving utility‑related issues in a professional, empathetic, and compliant manner. This is a flexible, ad‑hoc, self‑employed role ideal for individuals seeking work that fits around their lifestyle while delivering meaningful, customer‑focused outcomes.
Key Responsibilities
- Visit residential and commercial properties within allocated postcode areas
- Discuss utility arrears, payment plans, and meter exchanges with customers
- Conduct welfare visits for pay‑as‑you‑go gas and electricity customers
- Plan, organise, and prioritise workload in line with client SLAs
- Communicate clearly, professionally, and empathetically with customers and clients
- Proactively work towards performance targets
- Identify, manage, and resolve disputes in line with agreed procedures
- Remain receptive to coaching and feedback to improve performance
Minimum of 1 day per week, with opportunities for additional ad‑hoc work Monday to Friday and/or Saturdays (subject to client operating hours). UK‑wide work available, allocated within pre‑agreed postcode areas. Opportunities to progress and explore other roles within the business. Flexible working offers the freedom to tailor your schedule around your lifestyle while earning additional income. This role provides variety, autonomy, and the opportunity to deploy your skills across diverse locations in a rewarding field‑based environment.
Person Specification
- Full UK driving licence and access to a vehicle (essential)
- Customer‑focused with a professional and empathetic approach
- Confident, driven, and adaptable
- Strong organisational and time‑management skills
Data Protection & Information Security
You will be required to:
- Comply with the Data Protection Act regarding confidentiality, security, and disclosure of personal data
- Adhere to Marston Group Information Security Management System (ISMS) policies and procedures
- Report any suspected data breaches, security incidents, or weaknesses immediately
- Actively reduce the risk of theft, fraud, or misuse of company systems
- Remain vigilant to information security threats and minimise the risk of human error
- Review and evaluate work activities to ensure compliance with security responsibilities
Company Policies & General Requirements
- Always adhere to all company policies and procedures
- Comply with Health & Safety responsibilities
- Carry out any additional duties reasonably expected within the scope of the role
- Successfully pass Disclosure and Barring Service (DBS) clearance and County Court Judgment (CCJ) checks
- Notify the Company of any changes to personal circumstances that may impact suitability for the role
Equal Opportunities Statement
We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we are committed to creating an inclusive environment for all employees.
Self Employed Resolution Field Agent in Stranraer employer: Self Employed - Engage - Field National - Region 4
As a Self Employed Resolution Field Agent, you will enjoy the flexibility of tailoring your work schedule around your lifestyle while making a meaningful impact in the utility sector. Our company fosters a supportive and inclusive work culture, offering opportunities for personal growth and progression within the business, all while providing competitive pay and the autonomy to manage your workload across diverse locations. Join us to be part of a team that values customer engagement and professional development in a rewarding field-based environment.
Contact Details:
Self Employed - Engage - Field National - Region 4 Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Self Employed Resolution Field Agent in Stranraer
✨Tip Number 1
Get to know the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in the role. Plus, it gives you a chance to ask insightful questions!
✨Tip Number 2
Practice your communication skills! As a Resolution Field Agent, you'll need to engage with customers face-to-face. Role-play scenarios with friends or family to build your confidence and ensure you can handle various situations professionally.
✨Tip Number 3
Be ready to showcase your organisational skills. Think about how you would plan your visits and manage your time effectively. Share examples from your past experiences that highlight your ability to prioritise tasks and meet deadlines.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Self Employed Resolution Field Agent in Stranraer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Resolution Field Agent. We want to see how you can engage with customers and resolve issues effectively!
Showcase Your Empathy:Since this role involves face-to-face interactions, it’s crucial to demonstrate your empathetic approach in your written application. Share examples of how you've handled customer concerns in the past – we love to see that!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to convey your qualifications and experiences. We appreciate a well-structured application that makes it easy for us to see your potential!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Self Employed - Engage - Field National - Region 4
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resolution Field Agent. Familiarise yourself with customer engagement techniques and how to handle utility-related issues. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Empathy
Since this role requires a professional and empathetic approach, think of examples from your past experiences where you've successfully engaged with customers or resolved disputes. Be ready to share these stories during the interview to highlight your ability to connect with people.
✨Plan Your Schedule
As this is a flexible, self-employed position, be prepared to discuss how you plan to manage your time effectively. Share your strategies for prioritising workload and meeting performance targets, as this will show that you can adapt to the demands of the job while fitting it around your lifestyle.
✨Be Open to Feedback
The company values individuals who are receptive to coaching and feedback. During the interview, express your willingness to learn and improve. You might even mention specific instances where feedback helped you grow in previous roles, which will demonstrate your commitment to personal development.
