At a Glance
- Tasks: Resolve utility accounts and reconnect customers with essential services.
- Company: Dynamic utility service provider focused on community support.
- Benefits: Competitive daily rate, flexible hours, and high street discounts.
- Other info: Opportunities for career growth and a supportive work environment.
- Why this job: Make a real difference in people's lives while enjoying flexible work.
- Qualifications: Full UK driving licence and strong communication skills required.
Self Employed Resolution Field Agent
Guaranteed Daily Rate: £130–£150 (depending on skills and experience)
Key Workstreams
- Commercial & Residential Utilities – Discussing and resolving utility accounts
- Communication & Reconnection – Reconnecting customers with our clients and their services
- Welfare Utility Visits – Introducing customers to support services for financial difficulties and facilitating reconnection where appropriate
- Utility Meter Reads – Collecting accurate utility meter readings
Flexible working – minimum 2 Weekdays per week, 8 hours per day Monday to Friday or Saturdays (subject to client business hours)
Guaranteed daily rate
Full training and continuous support
Opportunities to progress and explore different roles within the business
UK-wide opportunities (work allocated within pre-agreed postcode areas)
Requirements
- Full UK driving licence
- Access to own vehicle with business insurance
- ULEZ-compliant vehicle (required when working within London ULEZ zones)
- Healthy credit history
- CCJs considered in adverse circumstances where repayment arrangements are in place
- Strong organisational, negotiation, and case-management skills
- Ability to communicate professionally and effectively with customers and clients
- Ability to work independently while following company policies, procedures, and objectives
- Ability to identify and manage disputes in line with company procedures
- Open to coaching and feedback to continuously improve performance
Location: Edinburgh, City of Edinburgh, United Kingdom
Benefits
- Competitive rates of pay
- High street discounts and perks
- Flexible working
- Enhanced maternity and paternity cover
- Free access to professional, impartial advice and support through an Employee Assistance Programme
- Unlimited access to a wellness hub
- Training and learning solutions for career growth
- Cycle to Work and Green Car Salary Sacrifice Schemes
- Company pension scheme available to all employees across the UK
- Community, People, and Planet initiatives encouraging employee involvement
We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we are committed to creating an inclusive environment for all employees.
Resolution Field Agent - Flexible Utility Reconnects & Meter Readings in Edinburgh employer: Self Employed - Engage - Field National - Region 4
As a Resolution Field Agent in Edinburgh, you will enjoy a flexible working environment with a guaranteed daily rate and opportunities for career progression. Our supportive work culture prioritises employee well-being, offering benefits such as high street discounts, wellness resources, and comprehensive training to enhance your skills. Join us to make a meaningful impact while enjoying the perks of a competitive pay structure and a commitment to inclusivity.
Contact Details:
Self Employed - Engage - Field National - Region 4 Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Resolution Field Agent - Flexible Utility Reconnects & Meter Readings in Edinburgh
✨Tip Number 1
Get to know the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Resolution Field Agent, you'll need to discuss and resolve issues with customers. Role-play scenarios with friends or family to build your confidence.
✨Tip Number 3
Be ready to showcase your organisational and negotiation skills during the interview. Think of examples from your past experiences where you've successfully managed disputes or improved processes.
✨Tip Number 4
Apply through our website for the best chance of landing the job! We love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Resolution Field Agent - Flexible Utility Reconnects & Meter Readings in Edinburgh
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experience align with the role of a Resolution Field Agent. We want to see how you can contribute to our mission, so don’t hold back!
Show Off Your Communication Skills:Since this role involves discussing and resolving utility accounts, it’s crucial to demonstrate your communication prowess. Use clear and professional language in your application to reflect how you’d interact with customers and clients.
Highlight Relevant Experience:If you've got experience in utilities or customer service, make it shine! We love seeing how your past roles have prepared you for this position, so be specific about your achievements and responsibilities.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Self Employed - Engage - Field National - Region 4
✨Know Your Stuff
Before the interview, make sure you understand the role of a Resolution Field Agent inside out. Familiarise yourself with utility accounts, reconnection processes, and welfare visits. This knowledge will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with customers and clients, practice your communication skills. Think about how you would explain complex issues simply and clearly. During the interview, demonstrate your ability to listen actively and respond thoughtfully to questions.
✨Highlight Your Problem-Solving Abilities
Be prepared to discuss past experiences where you've successfully resolved disputes or managed difficult situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help the interviewer see how you can handle challenges in the field.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, opportunities for progression, or the company culture. This shows that you're engaged and serious about the role, plus it gives you valuable insights into whether the job is right for you.
