At a Glance
- Tasks: Visit residential and commercial properties to resolve customer accounts and reconnect services.
- Company: Join Engage Services, part of Marston Holdings, a leader in the utility and financial sectors.
- Benefits: Earn £130–£150 daily, enjoy flexible working, and access high street discounts.
- Other info: Full training provided with opportunities for career progression and a supportive work environment.
- Why this job: Make a real difference by supporting customers facing financial difficulties while developing valuable skills.
- Qualifications: Must have a UK driving licence, own vehicle, and strong communication skills.
Guaranteed Daily Rate: £130–£150 (depending on skills and experience)
As a Resolution Field Agent, you will carry out field visits to both residential and commercial properties on behalf of our clients. The role covers a variety of workstreams focused on resolving customer accounts, reconnecting services, and providing support to those experiencing financial difficulty.
Key Workstreams
- Commercial & Residential Utilities – Discussing and resolving utility accounts
- Communication & Reconnection – Reconnecting customers with our clients and their services
- Welfare Utility Visits – Introducing customers to support services for financial difficulties and facilitating reconnection where appropriate
- Utility Meter Reads – Collecting accurate utility meter readings
Flexible working – minimum 2 Weekdays per week, 8 hours per day Monday to Friday or Saturdays (subject to client business hours)
Guaranteed daily rate
Full training and continuous support
Opportunities to progress and explore different roles within the business
UK-wide opportunities (work allocated within pre‑agreed postcode areas)
Requirements
- Full UK driving licence
- Access to own vehicle with business insurance
- ULEZ‑compliant vehicle (required when working within London ULEZ zones)
- Healthy credit history
- CCJs considered in adverse circumstances where repayment arrangements are in place
- Strong organisational, negotiation, and case‑management skills
- Ability to communicate professionally and effectively with customers and clients
- Ability to work independently while following company policies, procedures, and objectives
- Ability to identify and manage disputes in line with company procedures
- Open to coaching and feedback to continuously improve performance
About Us
Engage Services is part of the Marston Holdings Limited group of companies and works on behalf of many major household names across the utility and financial sectors. We are leading the industry with a pioneering self‑employed field role and are proud of an inclusive workforce. If you are willing to learn and capable of doing the work, we welcome applications from all backgrounds. Engage Services is a Bronze Award holder of the Armed Forces Covenant and adheres strictly to Data Protection and FCA regulations, which are a crucial part of this role. We offer full training that develops valuable, transferable skills and helps unlock your full potential.
Perks and benefits
We offer competitive rates of pay and a wide range of employee benefits such as high street discounts and perks, flexible working and enhanced maternity and paternity cover. We recognise and celebrate success, your efforts won't go unnoticed. Your health and wellbeing is incredibly important to us, that's why we provide all our colleagues with free access to professional, impartial advice and support through an Employee Assistance Programme, unlimited access to our wellness hub and much more.
Training
We believe in investing in our people to support talent growth and progression. Our top class learning solutions give you the confidence to do a great job and opportunity to grow with the company.
Green Travel Cycle to Work and Green Car Salary Sacrifice Schemes are available (subject to eligibility) because the environment matters to us.
Pensions We're committed to helping you plan for a secure future. Our contributory Company Pension Scheme is available to all our employees across the UK.
Force for Good Built around our three core pillars: Our People, the Communities where we want to make a positive difference, and the Planet. We encourage everyone to get involved and play their part in helping us to fulfil our ambitious commitment to making us a better business.
Self Employed Resolution Field Agent (Part/Time) in Dundee employer: Self Employed - Engage - Field National - Region 4
As a Resolution Field Agent with Engage, you will enjoy the flexibility to tailor your work around your lifestyle while making a meaningful impact in the community. Our supportive work culture fosters personal growth and development, allowing you to thrive in a role that prioritises customer engagement and welfare checks. With opportunities to connect with diverse individuals and businesses in Stranraer, you'll find a rewarding environment that values your contributions and encourages professional advancement.
Contact Details:
Self Employed - Engage - Field National - Region 4 Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Self Employed Resolution Field Agent (Part/Time) in Dundee
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Self Employed - Engage - Field National - Region 4 and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Self Employed - Engage - Field National - Region 4 and let us see your personality shine through!
We think you need these skills to ace Self Employed Resolution Field Agent (Part/Time) in Dundee
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Self Employed - Engage - Field National - Region 4.
Get Familiar with Our Brand:Before applying, take some time to learn about Self Employed - Engage - Field National - Region 4 and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Self Employed - Engage - Field National - Region 4
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Self Employed - Engage - Field National - Region 4.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Self Employed - Engage - Field National - Region 4 will surely appreciate.
