At a Glance
- Tasks: Visit properties to resolve utility accounts and support customers in financial difficulty.
- Company: Engage Services, part of Marston Holdings, known for its inclusive workforce.
- Benefits: Flexible working hours, guaranteed daily rate, full training, and career progression opportunities.
- Other info: UK-wide opportunities with a focus on personal development and transferable skills.
- Why this job: Make a real difference by helping customers reconnect with essential services.
- Qualifications: Strong communication skills and ability to work independently.
The predicted salary is between 30000 - 40000 £ per year.
Role Overview
As a Resolution Field Agent, you will carry out field visits to both residential and commercial properties on behalf of our clients.
The role covers a variety of workstreams focused on resolving customer accounts, reconnecting services, and providing support to those experiencing financial difficulty.
- Key Workstreams
- Commercial & Residential Utilities - Discussing and resolving utility accounts
- Communication & Reconnection - Reconnecting customers with our clients and their services
- Welfare Utility Visits - Introducing customers to support services for financial difficulties and facilitating reconnection where appropriate
- Utility Meter Reads - Collecting accurate utility meter readings
- Working Pattern & Benefits
Flexible working – minimum 2 weekdays per week, 8 hours per day. Flexible start times Monday to Friday or Saturdays (subject to client business hours). Guaranteed daily rate.
Full training and continuous support.
Opportunities to progress and explore different roles within the business.
UK-wide opportunities (work allocated within pre‑agreed postcode areas).
- Vehicle & Driving Requirements
- Full UK driving licence
- Access to own vehicle with business insurance
- ULEZ‑compliant vehicle (required when working within London ULEZ zones)
- Background Checks & Credit
- Clean DBS check
- Healthy credit history
- CCJs considered in adverse circumstances where repayment arrangements are in place
- Required Skills & Competencies
- Strong organisational, negotiation and case‑management skills
- Ability to communicate professionally and effectively with customers and clients
- Ability to work independently while following company policies, procedures and objectives
- Ability to identify and manage disputes in line with company procedures
- Open to coaching and feedback to continuously improve performance
- About Engage Services
Engage Services is part of the Marston Holdings Limited group of companies and works on behalf of many major household names across the utility and financial sectors.
We are leading the industry with a pioneering self‑employed field role and are proud of our inclusive workforce.
If you are willing to learn and capable of doing the work, we welcome applications from all backgrounds.
Engage Services is a Bronze Award holder of the Armed Forces Covenant and adheres strictly to Data Protection and FCA regulations, which are a crucial part of this role.
We offer full training that develops valuable, transferable skills and helps unlock your full potential.
#J-18808-Ljbffr
Self Employed Resolution Field Agent in Carlisle employer: Self Employed - Engage - Field National - Region 4
Engage Services is an excellent employer for those seeking a flexible and rewarding role as a Self Employed Resolution Field Agent. With a commitment to employee growth through comprehensive training and support, we foster a culture of inclusivity and continuous improvement. Our UK-wide opportunities allow you to work within your local area while making a meaningful impact in the community by assisting customers in financial difficulty.
Contact Details:
Self Employed - Engage - Field National - Region 4 Recruitment Team
