At a Glance
- Tasks: Visit residential and commercial properties to resolve customer accounts and reconnect services.
- Company: Join Engage Services, a leader in the utility and financial sectors.
- Benefits: Earn £130–£150 daily, enjoy flexible working, and access great employee perks.
- Other info: Opportunities for growth and a commitment to inclusivity and community impact.
- Why this job: Make a real difference while developing valuable skills in a supportive environment.
- Qualifications: Full UK driving licence, own vehicle, and strong communication skills required.
Guaranteed Daily Rate: £130–£150 (depending on skills and experience)
As a Resolution Field Agent, you will carry out field visits to both residential and commercial properties on behalf of our clients. The role covers a variety of workstreams focused on resolving customer accounts, reconnecting services, and providing support to those experiencing financial difficulty.
Key Workstreams
- Commercial & Residential Utilities – Discussing and resolving utility accounts
- Communication & Reconnection – Reconnecting customers with our clients and their services
- Welfare Utility Visits – Introducing customers to support services for financial difficulties and facilitating reconnection where appropriate
- Utility Meter Reads – Collecting accurate utility meter readings
Flexible working – minimum 2 Weekdays per week, 8 hours per day Monday to Friday or Saturdays (subject to client business hours)
Requirements
- Full UK driving licence
- Access to own vehicle with business insurance
- ULEZ‑compliant vehicle (required when working within London ULEZ zones)
- Healthy credit history
- Strong organisational, negotiation, and case‑management skills
- Ability to communicate professionally and effectively with customers and clients
- Ability to work independently while following company policies, procedures, and objectives
- Ability to identify and manage disputes in line with company procedures
- Open to coaching and feedback to continuously improve performance
About Us
Engage Services is part of the Marston Holdings Limited group of companies and works on behalf of many major household names across the utility and financial sectors. We are leading the industry with a pioneering self‑employed field role and are proud of our inclusive workforce. If you are willing to learn and capable of doing the work, we welcome applications from all backgrounds.
Perks and Benefits
We offer competitive rates of pay and a wide range of employee benefits such as high street discounts and perks, flexible working and enhanced maternity and paternity cover. We recognise and celebrate success, your efforts won't go unnoticed. Your health and wellbeing are incredibly important to us, that's why we provide all our colleagues with free access to professional, impartial advice and support through an Employee Assistance Programme, unlimited access to our wellness hub and much more.
Training
We believe in investing in our people to support talent growth and progression. Our top‑class learning solutions give you the confidence to do a great job and opportunity to grow with the company.
Pensions
We're committed to helping you plan for a secure future. Our contributory Company Pension Scheme is available to all our employees across the UK.
Force for Good
Built around our three core pillars: Our People, the Communities where we want to make a positive difference, and the Planet. We encourage everyone to get involved and play their part in helping us to fulfil our ambitious commitment to making us a better business.
We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we are committed to creating an inclusive environment for all employees.
Self Employed Resolution Field Agent in Bradford employer: Self Employed - Engage - Field National - Region 4
Engage Services is an exceptional employer that prioritises the growth and wellbeing of its employees, offering competitive daily rates and a flexible working environment. With comprehensive training and support, employees can develop valuable skills while contributing to meaningful work that positively impacts communities. The inclusive culture and commitment to employee recognition ensure that every team member feels valued and empowered to succeed.
Contact Detail:
Self Employed - Engage - Field National - Region 4 Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Self Employed Resolution Field Agent in Bradford
✨Tip Number 1
Get to know the company inside out! Research Engage Services and understand their values, mission, and the specifics of the Resolution Field Agent role. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Resolution Field Agent, you'll need to interact with various customers. Role-play scenarios with friends or family to boost your confidence in handling different situations and negotiations.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the role and the company culture. They might even share tips that could give you an edge in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at Engage Services.
We think you need these skills to ace Self Employed Resolution Field Agent in Bradford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experience align with the role of a Resolution Field Agent. We want to see how you can contribute to resolving customer accounts and supporting those in financial difficulty.
Showcase Your Communication Skills:Since you'll be dealing with customers and clients, it's crucial to demonstrate your ability to communicate effectively. Use clear and professional language in your application to reflect this skill, as it’s key to the role.
Highlight Relevant Experience:If you've got experience in utilities, customer service, or case management, make sure to mention it! We love seeing how your background can help you excel as a Resolution Field Agent.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Self Employed - Engage - Field National - Region 4
✨Know Your Role Inside Out
Before the interview, make sure you understand what a Resolution Field Agent does. Familiarise yourself with the key workstreams like utility account resolution and welfare visits. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role involves interacting with customers and clients, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in challenging situations. This will demonstrate your ability to handle disputes and manage customer relationships.
✨Highlight Your Organisational Skills
Being organised is crucial for a field agent. Think of specific instances where you've successfully managed multiple tasks or projects. Share these examples during your interview to illustrate your ability to work independently while following company procedures.
✨Be Open to Feedback
Engage Services values continuous improvement, so be prepared to discuss how you've responded to feedback in the past. Show that you're willing to learn and adapt, which is essential for success in this role. This attitude can set you apart from other candidates.
