At a Glance
- Tasks: Visit properties to resolve customer accounts and reconnect services.
- Company: Dynamic company focused on customer support and financial assistance.
- Benefits: Guaranteed daily rate, flexible working hours, and full training provided.
- Other info: Opportunities for career progression and work across the UK.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Full UK driving licence, own vehicle, and strong communication skills.
Guaranteed Daily Rate: £130–£150 (depending on skills and experience)
As a Resolution Field Agent, you will carry out field visits to both residential and commercial properties on behalf of our clients. The role covers a variety of workstreams focused on resolving customer accounts, reconnecting services, and providing support to those experiencing financial difficulty.
Key Workstreams
- Commercial & Residential Utilities – Discussing and resolving utility accounts
- Communication & Reconnection – Reconnecting customers with our clients and their services
- Welfare Utility Visits – Introducing customers to support services for financial difficulties and facilitating reconnection where appropriate
- Utility Meter Reads – Collecting accurate utility meter readings
Flexible working – minimum 2 Weekdays per week, 8 hours per day, Monday to Friday or Saturdays (subject to client business hours)
Guaranteed daily rate, full training and continuous support, opportunities to progress and explore different roles within the business, UK-wide opportunities (work allocated within pre‑agreed postcode areas)
Requirements
- Full UK driving licence
- Access to own vehicle with business insurance
- ULEZ‑compliant vehicle (required when working within London ULEZ zones)
- Healthy credit history
- CCJs considered in adverse circumstances where repayment arrangements are in place
- Strong organisational, negotiation, and case‑management skills
- Ability to communicate professionally and effectively with customers and clients
- Ability to work independently while following company policies, procedures, and objectives
- Ability to identify and manage disputes in line with company procedures
- Open to coaching and feedback to continuously improve performance
Self Employed Resolution Field Agent in Oldham employer: Self Employed - Engage - Field National - Region 3
Engage Services is an exceptional employer, offering a supportive and inclusive work environment for Self Employed Resolution Field Agents in Chester. With competitive pay rates, flexible working hours, and comprehensive training programmes, we prioritise employee growth and wellbeing, ensuring that your contributions are recognised and rewarded. Join us to be part of a forward-thinking team dedicated to making a positive impact in the community while developing valuable skills for your career.
Contact Details:
Self Employed - Engage - Field National - Region 3 Recruitment Team
