At a Glance
- Tasks: Visit properties to resolve accounts and support customers in need.
- Company: Engage Services, part of Marston Holdings, offering flexible self-employed roles.
- Benefits: Earn £130–£150 daily with flexible hours and independence.
- Other info: Great opportunity for personal growth and community impact.
- Why this job: Make a real difference while enjoying the freedom of self-employment.
- Qualifications: Full UK driving licence, vehicle with business insurance, and DBS check required.
The predicted salary is between 31500 - 38500 £ per year.
Resolution Field Agent role with Engage Services (part of Marston Holdings) offers flexible self-employed field work across the UK.
You will visit residential and commercial properties to resolve customer accounts, reconnect services, and support those in financial difficulty.
You’ll operate as self-employed, with a guaranteed daily rate of £130–£150, must have a full UK driving licence, a vehicle with business insurance, DBS check, and a healthy credit history.
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Self-Employed Resolution Field Agent – Flexible Hours in Wantage employer: Self Employed - Engage - Field National - Region 2
As a Resolution Field Agent with Engage, you will enjoy the flexibility of working across the UK while making a meaningful impact on customers' lives by resolving utility accounts. Our supportive work culture prioritises personal development and offers competitive pay, ensuring that you can thrive both professionally and personally in this rewarding role.
Contact Details:
Self Employed - Engage - Field National - Region 2 Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Self-Employed Resolution Field Agent – Flexible Hours in Wantage
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We think you need these skills to ace Self-Employed Resolution Field Agent – Flexible Hours in Wantage
Some tips for your application 🫡
Show Off Your Customer Support Skills:In customer support, we know that communication is key. Highlight your experience in resolving conflicts, understanding customer needs, and handling inquiries effectively. Include real examples from previous roles that demonstrate these skills.
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How to prepare for a job interview at Self Employed - Engage - Field National - Region 2
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