At a Glance
- Tasks: Visit properties to resolve customer accounts and reconnect services.
- Company: Dynamic company focused on customer support and financial assistance.
- Benefits: Guaranteed daily rate, flexible working hours, and full training provided.
- Other info: Opportunities for career progression and UK-wide roles available.
- Why this job: Make a real difference in people's lives while enjoying flexible work.
- Qualifications: Full UK driving licence, own vehicle, and strong communication skills.
Guaranteed Daily Rate: £130–£150 (depending on skills and experience)
As a Resolution Field Agent, you will carry out field visits to both residential and commercial properties on behalf of our clients. The role covers a variety of workstreams focused on resolving customer accounts, reconnecting services, and providing support to those experiencing financial difficulty.
Key Workstreams- Commercial & Residential Utilities – Discussing and resolving utility accounts
- Communication & Reconnection – Reconnecting customers with our clients and their services
- Welfare Utility Visits – Introducing customers to support services for financial difficulties and facilitating reconnection where appropriate
- Utility Meter Reads – Collecting accurate utility meter readings
Flexible working – minimum 2 Weekdays per week, 8 hours per day Monday to Friday or Saturdays (subject to client business hours)
Guaranteed daily rate
Full training and continuous support
Opportunities to progress and explore different roles within the business
UK-wide opportunities (work allocated within pre‑agreed postcode areas)
Requirements- Full UK driving licence
- Access to own vehicle with business insurance
- ULEZ‑compliant vehicle (required when working within London ULEZ zones)
- Healthy credit history
- CCJs considered in adverse circumstances where repayment arrangements are in place
- Strong organisational, negotiation, and case‑management skills
- Ability to communicate professionally and effectively with customers and clients
- Ability to work independently while following company policies, procedures, and objectives
- Ability to identify and manage disputes in line with company procedures
- Open to coaching and feedback to continuously improve performance
Southampton, Hampshire, United Kingdom
Contract - Full‑time Employment Type: Self Employed
Equal Opportunity StatementWe are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we are committed to creating an inclusive environment for all employees.
Self Employed Resolution Field Agent in Southampton employer: Self Employed - Engage - Field National - Region 2
As a Self Employed Resolution Field Agent, you will join a supportive and inclusive work culture that prioritises employee growth and development. With flexible working hours and a guaranteed daily rate, this role offers the opportunity to make a meaningful impact in the community while enjoying the autonomy of self-employment. Our commitment to continuous training and support ensures that you can thrive in your role and explore various career paths within the business.
Contact Detail:
Self Employed - Engage - Field National - Region 2 Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Self Employed Resolution Field Agent in Southampton
✨Tip Number 1
Get to know the company! Research their values and mission. When you show up for an interview, drop in some knowledge about what they do and how you can help them achieve their goals. It’ll make you stand out!
✨Tip Number 2
Practice your pitch! You need to be able to explain why you're the perfect fit for the Resolution Field Agent role. Focus on your skills in negotiation and case management, and how you can resolve customer accounts effectively.
✨Tip Number 3
Network like a pro! Connect with people in the industry, attend relevant events, or join online forums. You never know who might have a lead on a job or can give you insider tips on landing that role.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role right from the start.
We think you need these skills to ace Self Employed Resolution Field Agent in Southampton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experience align with the role of a Resolution Field Agent. We want to see how you can tackle those customer accounts and support services effectively!
Showcase Your Communication Skills:Since you'll be dealing with customers and clients, it's crucial to demonstrate your ability to communicate professionally. Use clear and concise language in your application to reflect this skill – it’s what we’re looking for!
Highlight Relevant Experience:If you've got experience in utilities or customer service, make it shine! We love seeing how your past roles have prepared you for this position, so don’t hold back on sharing those stories.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Self Employed - Engage - Field National - Region 2
✨Know Your Stuff
Make sure you understand the key workstreams of the role. Brush up on how to discuss and resolve utility accounts, as well as the importance of reconnecting services for customers. This will show that you're not just interested in the job, but that you’re prepared to tackle the challenges head-on.
✨Showcase Your Skills
Highlight your organisational, negotiation, and case-management skills during the interview. Prepare specific examples from your past experiences where you've successfully managed disputes or helped customers in financial difficulty. This will demonstrate your ability to handle the responsibilities of a Resolution Field Agent.
✨Be Professional and Personable
Since you'll be communicating with a variety of clients and customers, practice your professional communication skills. Be ready to explain how you would approach sensitive situations, especially when dealing with customers facing financial difficulties. A friendly yet professional demeanour can make all the difference.
✨Ask Smart Questions
Prepare thoughtful questions about the company’s policies, training opportunities, and the support they provide. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you. Plus, it gives you a chance to clarify any uncertainties you might have about the position.
