At a Glance
- Tasks: Visit properties to resolve utility accounts and support customers in financial difficulty.
- Company: Join Engage Services, part of Marston Holdings, working with major brands.
- Benefits: Earn a guaranteed daily rate, enjoy flexible hours, and receive full training.
- Other info: Opportunities for career progression and work across the UK.
- Why this job: Make a real difference by helping people reconnect with essential services.
- Qualifications: Must have a UK driving licence, own vehicle, and strong communication skills.
Guaranteed Daily Rate £130–£150 (depending on skills and experience)
As a Resolution Field Agent, you will carry out field visits to both residential and commercial properties on behalf of our clients. The role focuses on resolving customer accounts, reconnecting services, and providing support to those experiencing financial difficulty.
Key Workstreams
- Commercial & Residential Utilities – Discussing and resolving utility accounts
- Communication & Reconnection – Reconnecting customers with our clients and their services
- Welfare Utility Visits – Introducing customers to support services for financial difficulties and facilitating reconnection where appropriate
- Utility Meter Reads – Collecting accurate utility meter readings
Flexible working – minimum 2 Weekdays per week, 8 hours per day Monday to Friday or Saturdays (subject to client business hours)
Guaranteed daily rate
Full training and continuous support
Opportunities to progress and explore different roles within the business
UK-wide opportunities (work allocated within pre‑agreed postcode areas)
Requirements
- Full UK driving licence
- Access to own vehicle with business insurance
- ULEZ‑compliant vehicle (required when working within London ULEZ zones)
- Healthy credit history
- CCJs considered in adverse circumstances where repayment arrangements are in place
- Strong organisational, negotiation, and case‑management skills
- Ability to communicate professionally and effectively with customers and clients
- Ability to work independently while following company policies, procedures, and objectives
- Ability to identify and manage disputes in line with company procedures
- Open to coaching and feedback to continuously improve performance
About the Employer
Engage Services is part of the Marston Holdings Limited group and delivers services for major household names across the utility and financial sectors.
Self Employed Resolution Field Agent in Northampton employer: Self Employed - Engage - Field National - Region 2
Engage Services offers an exceptional opportunity for self-employed Resolution Field Agents in the UK, providing guaranteed daily rates and the flexibility to choose your working hours. With a strong emphasis on training and career progression, employees can grow within the business while enjoying a supportive work culture that values independence and initiative.
Contact Details:
Self Employed - Engage - Field National - Region 2 Recruitment Team
