At a Glance
- Tasks: Visit properties to resolve accounts and reconnect services for customers.
- Company: Join Engage Services, a leader in the utility and financial sectors.
- Benefits: Earn £130–£150 daily, enjoy flexible hours, and access great perks.
- Other info: Inclusive workplace with opportunities for growth and professional development.
- Why this job: Make a real difference while developing valuable skills in a supportive environment.
- Qualifications: Must have a UK driving licence, own vehicle, and strong communication skills.
Guaranteed Daily Rate: £130–£150 (depending on skills and experience)
As a Resolution Field Agent, you will carry out field visits to both residential and commercial properties on behalf of our clients. The role covers a variety of workstreams focused on resolving customer accounts, reconnecting services, and providing support to those experiencing financial difficulty.
Key Workstreams
- Commercial & Residential Utilities – Discussing and resolving utility accounts
- Communication & Reconnection – Reconnecting customers with our clients and their services
- Welfare Utility Visits – Introducing customers to support services for financial difficulties and facilitating reconnection where appropriate
- Utility Meter Reads – Collecting accurate utility meter readings
Flexible working – minimum 2 Weekdays per week, 8 hours per day Monday to Friday or Saturdays (subject to client business hours)
Requirements
- Full UK driving licence
- Access to own vehicle with business insurance
- ULEZ‑compliant vehicle (required when working within London ULEZ zones)
- Healthy credit history
- CCJs considered in adverse circumstances where repayment arrangements are in place
- Strong organisational, negotiation, and case‑management skills
- Ability to communicate professionally and effectively with customers and clients
- Ability to work independently while following company policies, procedures, and objectives
- Ability to identify and manage disputes in line with company procedures
- Open to coaching and feedback to continuously improve performance
About Us
Engage Services is part of the Marston Holdings Limited group of companies and works on behalf of many major household names across the utility and financial sectors. We are leading the industry with a pioneering self‑employed field role and are proud of our inclusive workforce. If you are willing to learn and capable of doing the work, we welcome applications from all backgrounds.
We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we are committed to creating an inclusive environment for all employees.
Perks and benefits
- Competitive rates of pay and a wide range of employee benefits such as high street discounts and perks, flexible working and enhanced maternity and paternity cover.
- Free access to professional, impartial advice and support through an Employee Assistance Programme, unlimited access to our wellness hub and much more.
- Green Travel Cycle to Work and Green Car Salary Sacrifice Schemes are available (subject to eligibility).
- Contributory Company Pension Scheme is available to all our employees across the UK.
Self Employed Resolution Field Agent in Gloucester employer: Self Employed - Engage - Field National - Region 2
Engage Services is an exceptional employer that prioritises employee growth and well-being, offering a competitive daily rate and flexible working arrangements. With comprehensive training and support, employees can develop valuable skills while enjoying a range of benefits, including high street discounts and wellness resources. Our inclusive work culture fosters a sense of belonging, making it an ideal place for those seeking meaningful and rewarding employment as a Self Employed Resolution Field Agent.
Contact Detail:
Self Employed - Engage - Field National - Region 2 Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Self Employed Resolution Field Agent in Gloucester
✨Tip Number 1
Get to know the company inside out! Research Engage Services and understand their values, mission, and the specific workstreams they focus on. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Resolution Field Agent, you'll need to interact with various customers and clients. Role-play scenarios with friends or family to boost your confidence and refine your negotiation techniques before heading into interviews.
✨Tip Number 3
Show off your organisational skills! Prepare a portfolio or examples of past experiences where you've successfully managed disputes or resolved issues. This will demonstrate your ability to handle the responsibilities of the role effectively.
✨Tip Number 4
Apply through our website! We want to see your application come through directly, so make sure to submit it online. This way, we can keep track of your progress and get you one step closer to landing that self-employed field agent gig!
We think you need these skills to ace Self Employed Resolution Field Agent in Gloucester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experience align with the role of a Resolution Field Agent. We want to see how you can contribute to resolving customer accounts and supporting those in financial difficulty.
Showcase Your Communication Skills:Since you'll be dealing with customers and clients, it's crucial to demonstrate your ability to communicate effectively. Use clear and professional language in your application to reflect this skill, as it’s key to the role.
Highlight Relevant Experience:If you've got experience in utilities, customer service, or case management, make sure to mention it! We love seeing candidates who can bring relevant experience to the table, so don’t hold back on showcasing your background.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Self Employed - Engage - Field National - Region 2
✨Know Your Role Inside Out
Before the interview, make sure you understand what a Resolution Field Agent does. Familiarise yourself with the key workstreams like utility account resolution and welfare visits. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role involves interacting with customers and clients, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in challenging situations. This will demonstrate your ability to handle disputes and manage customer relationships.
✨Highlight Your Organisational Skills
Being organised is crucial for a Resolution Field Agent. Think of specific instances where you've successfully managed multiple tasks or projects. Share these examples during your interview to illustrate your ability to work independently while following company procedures.
✨Be Open to Feedback
Engage Services values continuous improvement, so be prepared to discuss how you've responded to feedback in the past. Show that you're willing to learn and adapt, which is essential for success in this role. This attitude can set you apart from other candidates.
