At a Glance
- Tasks: Visit properties to resolve utility accounts and support customers in need.
- Company: Join a dynamic team focused on customer service and community support.
- Benefits: Earn £130–£150 daily, with training and career progression opportunities.
- Other info: Flexible work environment with potential for growth.
- Why this job: Make a real difference in people's lives while building your career.
- Qualifications: Strong communication skills and a valid UK driving licence required.
Self Employed - Engage - Field National - Region 2 is looking for a Resolution Field Agent to perform field visits at residential and commercial properties.
Responsibilities include:
- Resolving utility accounts
- Supporting customers in financial difficulties
The role requires:
- Strong communication skills
- A valid UK driving license
- An ULEZ-compliant vehicle
A competitive daily rate of £130–£150 based on skills and experience is offered, along with training and opportunities for career progression.
Field Resolution Specialist – Utilities & Reconnection in Gloucester employer: Self Employed - Engage - Field National - Region 2
Engage - Field National is an excellent employer for those seeking a meaningful role in the utilities sector, offering competitive daily rates and comprehensive training to enhance your skills. With a strong focus on employee growth and a supportive work culture, you will have the opportunity to make a real difference in the lives of customers while enjoying the flexibility of self-employment. Join us in Region 2 and be part of a team that values communication and community support.
Contact Detail:
Self Employed - Engage - Field National - Region 2 Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Resolution Specialist – Utilities & Reconnection in Gloucester
✨Tip Number 1
Get to know the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in the role. Plus, it’ll give you a chance to ask insightful questions!
✨Tip Number 2
Practice your communication skills! Since this role requires strong communication, try role-playing with a friend or family member. It’ll help you feel more confident when discussing how you can support customers in financial difficulties.
✨Tip Number 3
Don’t forget to highlight your driving experience and ULEZ-compliant vehicle during interviews. These are key requirements for the job, so make sure they’re front and centre in your discussions!
✨Tip Number 4
Apply through our website! We want to see your application and get you on board. Plus, it’s a great way to stay updated on any new opportunities that might pop up in the future.
We think you need these skills to ace Field Resolution Specialist – Utilities & Reconnection in Gloucester
Some tips for your application 🫡
Show Off Your Communication Skills:Since the role requires strong communication skills, make sure to highlight any relevant experience in your application. We want to see how you can connect with customers and resolve issues effectively.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the job description. We love seeing how your skills and experiences align with what we’re looking for.
Highlight Your Driving Experience:As a Field Resolution Specialist, having a valid UK driving license and an ULEZ-compliant vehicle is crucial. Make sure to mention your driving experience and any relevant qualifications in your application.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Self Employed - Engage - Field National - Region 2
✨Know Your Stuff
Before the interview, make sure you understand the role of a Resolution Field Agent. Brush up on utility account processes and common customer issues. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've effectively resolved conflicts or helped customers in the past. Practise articulating your thoughts clearly and concisely, as this will demonstrate your ability to engage with clients.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, like dealing with a frustrated customer or resolving a complex utility issue. Think through potential scenarios beforehand and outline your approach to problem-solving, showing your critical thinking skills.
✨Logistics Matter
Since you'll need a valid UK driving licence and an ULEZ-compliant vehicle, ensure you have these ready to discuss. Mention your availability for field visits and any relevant experience you have with travel or working in different locations, as this shows you're prepared for the job's demands.
