At a Glance
- Tasks: Visit residential and commercial properties to resolve customer accounts and reconnect services.
- Company: Dynamic company focused on customer support and community impact.
- Benefits: Competitive daily rate, flexible working, wellness support, and career growth opportunities.
- Other info: Join a team that values your contributions and supports your professional development.
- Why this job: Make a real difference in people's lives while enjoying flexibility and independence.
- Qualifications: Full UK driving licence, own vehicle, and strong communication skills.
Guaranteed Daily Rate: £130–£150 (depending on skills and experience)
As a Resolution Field Agent, you will carry out field visits to both residential and commercial properties on behalf of our clients. The role covers a variety of workstreams focused on resolving customer accounts, reconnecting services, and providing support to those experiencing financial difficulty.
Key Workstreams
- Commercial & Residential Utilities – Discussing and resolving utility accounts
- Communication & Reconnection – Reconnecting customers with our clients and their services
- Welfare Utility Visits – Introducing customers to support services for financial difficulties and facilitating reconnection where appropriate
- Utility Meter Reads – Collecting accurate utility meter readings
Flexible working – minimum 2 Weekdays per week, 8 hours per day Monday to Friday or Saturdays (subject to client business hours)
Requirements
- Full UK driving licence
- Access to own vehicle with business insurance
- ULEZ‑compliant vehicle (required when working within London ULEZ zones)
- Healthy credit history
- CCJs considered in adverse circumstances where repayment arrangements are in place
- Strong organisational, negotiation, and case‑management skills
- Ability to communicate professionally and effectively with customers and clients
- Ability to work independently while following company policies, procedures, and objectives
- Ability to identify and manage disputes in line with company procedures
- Open to coaching and feedback to continuously improve performance
Perks and benefits
We offer competitive rates of pay and a wide range of employee benefits such as high street discounts and perks, flexible working and enhanced maternity and paternity cover. We recognise and celebrate success, your efforts won't go unnoticed. Your health and wellbeing is incredibly important to us, that's why we provide all our colleagues with free access to professional, impartial advice and support through an Employee Assistance Programme, unlimited access to our wellness hub and much more. We believe in investing in our people to support talent growth and progression. Our top‑class learning solutions give you the confidence to do a great job and opportunity to grow with the company. Cycle to Work and Green Car Salary Sacrifice Schemes are available (subject to eligibility) because the environment matters to us. We're committed to helping you plan for a secure future. Our contributory Company Pension Scheme is available to all our employees across the UK.
Self Employed Resolution Field Agent in Stratford-upon-Avon employer: Self Employed - Engage - Field National - Region 1
As a Self Employed Resolution Field Agent, you will join a company that prioritises employee wellbeing and growth, offering competitive daily rates and flexible working arrangements. With a strong commitment to professional development, you will have access to top-class training and support, alongside a range of benefits including high street discounts and a contributory pension scheme. Located in Stratford, Greater London, this role not only allows you to make a positive impact in the community but also supports your journey towards a secure and fulfilling career.
Contact Details:
Self Employed - Engage - Field National - Region 1 Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Self Employed Resolution Field Agent in Stratford-upon-Avon
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We think you need these skills to ace Self Employed Resolution Field Agent in Stratford-upon-Avon
Some tips for your application 🫡
Show Off Your Customer Support Skills:In customer support, we know that communication is key. Highlight your experience in resolving conflicts, understanding customer needs, and handling inquiries effectively. Include real examples from previous roles that demonstrate these skills.
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Be Clear About Your Availability:Freelance gigs often come with flexible hours, but it's important to outline when you can work. Be open about your availability in your application—this helps the hiring manager at Self Employed - Engage - Field National - Region 1 know if you can meet their needs without any hiccups!
Tailor Your Application to Self Employed - Engage - Field National - Region 1:Every company has its vibe and customer approach. Research Self Employed - Engage - Field National - Region 1's mission and their support philosophy. Use this knowledge to personalise your cover letter and show how your style aligns perfectly with theirs—this makes you stand out in the freelance crowd!
How to prepare for a job interview at Self Employed - Engage - Field National - Region 1
✨Showcase Your Problem-Solving Skills
Freelancing in customer support means you'll often be solving unique problems on the fly. Be ready to share specific examples where you've effectively addressed customer issues, highlighting your critical thinking and adaptability. It’s all about showing you can think on your feet!
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✨Be Ready to Discuss Your Availability and Flexibility
As a freelancer, your availability can be a key factor in the decision-making process. Be prepared to discuss how many hours you can commit and your willingness to work odd hours or on weekends to meet customer needs. This shows your commitment and readiness to jump into the role.
✨Highlight Your Communication Style
In customer support, how you communicate can make or break the customer experience. Be ready to talk about your communication style, perhaps even demonstrating it during the interview. Show that you're personable, empathetic, and capable of conveying complex information clearly to clients.
