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For Companies At a Glance
- Tasks: Visit residential and commercial properties to resolve customer accounts and reconnect services.
- Company: Join Engage Services, part of Marston Holdings, a leader in the utility and financial sectors.
- Benefits: Earn £130–£150 daily, enjoy flexible working, and access high street discounts.
- Other info: Opportunities for growth and a commitment to inclusivity and employee wellbeing.
- Why this job: Make a real difference while developing valuable skills in a supportive environment.
- Qualifications: Full UK driving licence, own vehicle, and strong communication skills required.
Guaranteed Daily Rate: £130–£150 (depending on skills and experience)
As a Resolution Field Agent, you will carry out field visits to both residential and commercial properties on behalf of our clients. The role covers a variety of workstreams focused on resolving customer accounts, reconnecting services, and providing support to those experiencing financial difficulty.
Key Workstreams
- Commercial & Residential Utilities – Discussing and resolving utility accounts
- Communication & Reconnection – Reconnecting customers with our clients and their services
- Welfare Utility Visits – Introducing customers to support services for financial difficulties and facilitating reconnection where appropriate
- Utility Meter Reads – Collecting accurate utility meter readings
Flexible working – minimum 2 Weekdays per week, 8 hours per day Monday to Friday or Saturdays (subject to client business hours)
Requirements
- Full UK driving licence
- Access to own vehicle with business insurance
- ULEZ‑compliant vehicle (required when working within London ULEZ zones)
- Healthy credit history
- CCJs considered in adverse circumstances where repayment arrangements are in place
- Strong organisational, negotiation, and case-management skills
- Ability to communicate professionally and effectively with customers and clients
- Ability to work independently while following company policies, procedures, and objectives
- Ability to identify and manage disputes in line with company procedures
- Open to coaching and feedback to continuously improve performance
About Us
Engage Services is part of the Marston Holdings Limited group of companies and works on behalf of many major household names across the utility and financial sectors. We are leading the industry with a pioneering self‑employed field role and are proud of our inclusive workforce. If you are willing to learn and capable of doing the work, we welcome applications from all backgrounds.
Perks and Benefits
- Competitive rates of pay and a wide range of employee benefits such as high street discounts and perks, flexible working and enhanced maternity and paternity cover.
- Free access to professional, impartial advice and support through an Employee Assistance Programme, unlimited access to our wellness hub and much more.
- Cycle to Work and Green Car Salary Sacrifice Schemes are available (subject to eligibility).
- Contributory Company Pension Scheme available to all employees across the UK.
We are an equal‑opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic.
Self Employed Resolution Field Agent employer: Self Employed - Engage - Field National - Region 1
Contact Detail:
Self Employed - Engage - Field National - Region 1 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Self Employed Resolution Field Agent
✨Tip Number 1
Get to know the company inside out! Research Engage Services and understand their values, mission, and the specifics of the Resolution Field Agent role. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Resolution Field Agent, you'll need to interact with various customers. Role-play scenarios with friends or family to build confidence in discussing utility accounts and resolving disputes.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the role and the company culture. They might share tips that could give you an edge in your application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at Engage Services.
We think you need these skills to ace Self Employed Resolution Field Agent
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your organisational, negotiation, and case-management skills in your application. We want to see how you can effectively communicate and resolve issues, so give us examples that showcase your experience!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention your relevant experience with utilities or customer service to catch our eye.
Be Professional: Since you'll be working directly with customers and clients, it's important to convey professionalism in your written application. Use clear language and check for any spelling or grammar mistakes before hitting send!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be able to find all the info you need about the role and our company!
How to prepare for a job interview at Self Employed - Engage - Field National - Region 1
✨Know Your Role Inside Out
Before the interview, make sure you understand what a Resolution Field Agent does. Familiarise yourself with the key workstreams like utility account resolution and welfare visits. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role involves interacting with customers and clients, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in challenging situations. This will demonstrate your ability to handle disputes and negotiate effectively.
✨Highlight Your Organisational Skills
Being organised is crucial for a Resolution Field Agent. Think of specific instances where you've managed multiple tasks or projects successfully. Share these examples during your interview to illustrate your ability to work independently while following company procedures.
✨Be Open to Feedback
Engage Services values continuous improvement, so be prepared to discuss how you've responded to feedback in the past. Show that you're willing to learn and adapt, which aligns with their commitment to coaching and development. This attitude can set you apart from other candidates.