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For Companies At a Glance
- Tasks: Visit residential and commercial properties to resolve customer accounts and reconnect services.
- Company: Join Engage Services, part of Marston Holdings, a leader in the utility and financial sectors.
- Benefits: Earn £130–£150 daily, enjoy flexible working, and access high street discounts.
- Other info: Opportunities for growth and a commitment to inclusivity and employee wellbeing.
- Why this job: Make a real difference while developing valuable skills in a supportive environment.
- Qualifications: Full UK driving licence, own vehicle, and strong communication skills required.
Guaranteed Daily Rate: £130–£150 (depending on skills and experience)
As a Resolution Field Agent, you will carry out field visits to both residential and commercial properties on behalf of our clients. The role covers a variety of workstreams focused on resolving customer accounts, reconnecting services, and providing support to those experiencing financial difficulty.
Key Workstreams
- Commercial & Residential Utilities – Discussing and resolving utility accounts
- Communication & Reconnection – Reconnecting customers with our clients and their services
- Welfare Utility Visits – Introducing customers to support services for financial difficulties and facilitating reconnection where appropriate
- Utility Meter Reads – Collecting accurate utility meter readings
Flexible working – minimum 2 Weekdays per week, 8 hours per day Monday to Friday or Saturdays (subject to client business hours)
Requirements
- Full UK driving licence
- Access to own vehicle with business insurance
- ULEZ‑compliant vehicle (required when working within London ULEZ zones)
- Healthy credit history
- CCJs considered in adverse circumstances where repayment arrangements are in place
- Strong organisational, negotiation, and case-management skills
- Ability to communicate professionally and effectively with customers and clients
- Ability to work independently while following company policies, procedures, and objectives
- Ability to identify and manage disputes in line with company procedures
- Open to coaching and feedback to continuously improve performance
About Us
Engage Services is part of the Marston Holdings Limited group of companies and works on behalf of many major household names across the utility and financial sectors. We are leading the industry with a pioneering self‑employed field role and are proud of our inclusive workforce. If you are willing to learn and capable of doing the work, we welcome applications from all backgrounds.
Perks and Benefits
- Competitive rates of pay and a wide range of employee benefits such as high street discounts and perks, flexible working and enhanced maternity and paternity cover.
- Free access to professional, impartial advice and support through an Employee Assistance Programme, unlimited access to our wellness hub and much more.
- Cycle to Work and Green Car Salary Sacrifice Schemes are available (subject to eligibility).
- Contributory Company Pension Scheme available to all employees across the UK.
We are an equal‑opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic.
Self Employed Resolution Field Agent in Royal Tunbridge Wells employer: Self Employed - Engage - Field National - Region 1
Contact Detail:
Self Employed - Engage - Field National - Region 1 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Self Employed Resolution Field Agent in Royal Tunbridge Wells
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a role as a Resolution Field Agent. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get your game face on for interviews! Research common questions for field agent roles and practice your responses. Show off your negotiation and case-management skills, and don’t forget to highlight your ability to work independently.
✨Tip Number 3
Be proactive! If you see a job posting that excites you, apply through our website. Tailor your application to showcase how your skills align with the key workstreams mentioned in the job description.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Self Employed Resolution Field Agent in Royal Tunbridge Wells
Some tips for your application 🫡
Show Us Your Skills: When you're writing your application, make sure to highlight your skills and experience that relate to the role of a Resolution Field Agent. We want to see how you can bring value to our team, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your qualifications and motivations for applying.
Tailor Your Application: Make sure to customise your application for this specific role. Mention the key workstreams like utility account resolution and customer communication, showing us that you understand what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Self Employed - Engage - Field National - Region 1
✨Know Your Role Inside Out
Before the interview, make sure you understand what a Resolution Field Agent does. Familiarise yourself with the key workstreams like utility account resolution and welfare visits. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role involves interacting with customers and clients, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in challenging situations. This will demonstrate your ability to handle disputes and provide support.
✨Highlight Your Organisational Skills
Being organised is crucial for a field agent. Think of specific instances where you've managed multiple tasks or projects successfully. Share these examples during the interview to illustrate your strong organisational and case-management skills.
✨Be Open to Feedback
The company values continuous improvement, so be prepared to discuss how you've responded to feedback in the past. Show that you're willing to learn and adapt, which aligns with their commitment to coaching and development.