Self Employed Resolution Field Agent (Ad/Hoc) in Newport

Minimum Commitment: 1 day per week (8 hours)

Pay: £20+ per hour (Dependent on experience, Hourly or Daily Rates to be discussed at interview)

About the Role

As a Resolution Field Agent, you will carry out face‑to‑face visits to residential and commercial properties on behalf of our utility‑sector clients. The role focuses on customer engagement, welfare checks, and resolving utility‑related issues in a professional, empathetic, and compliant manner.

This is a flexible, ad‑hoc, self‑employed role ideal for individuals seeking work that fits around their lifestyle while delivering meaningful, customer‑focused outcomes.

Key Responsibilities

• Visit residential and commercial properties within allocated postcode areas
• Discuss utility arrears, payment plans, and meter exchanges with customers
• Conduct welfare visits for pay‑as‑you‑go gas and electricity customers
• Plan, organise, and prioritise workload in line with client SLAs
• Communicate clearly, professionally, and empathetically with customers and clients
• Proactively work towards performance targets
• Identify, manage, and resolve disputes in line with agreed procedures
• Remain receptive to coaching and feedback to improve performance
• You must be located within 20 to 30 miles of the job location advertised
• Minimum of 4 hours per week, with opportunities for additional ad‑hoc work
• 4 to 8 hour working day
• Monday to Friday and/or Saturdays (subject to client operating hours)
• UK‑wide work available, allocated within pre‑agreed postcode areas
• Opportunities to progress and explore other roles within the business

Person Specification

• Full UK driving licence and access to a vehicle (essential)
• Customer‑focused with a professional and empathetic approach
• Confident, driven, and adaptable
• Strong organisational and time‑management skills

Data Protection & Information Security

• Comply with the Data Protection Act regarding confidentiality, security, and disclosure of personal data
• Adhere to Marston Group Information Security Management System (ISMS) policies and procedures
• Report any suspected data breaches, security incidents, or weaknesses immediately
• Actively reduce the risk of theft, fraud, or misuse of company systems
• Remain vigilant to information security threats and minimise the risk of human error
• Review and evaluate work activities to ensure compliance with security responsibilities

Company Policies & General Requirements

• Always adhere to all company policies and procedures
• Comply with Health & Safety responsibilities
• Carry out any additional duties reasonably expected within the scope of the role
• Successfully pass Disclosure and Barring Service (DBS) clearance and County Court Judgment (CCJ) checks
• Notify the Company of any changes to personal circumstances that may impact suitability for the role

About Us

• Engage Services is part of the Marston Holdings Limited group of companies and works on behalf of many major household names across the utility and financial sectors.
• We are leading the industry with a pioneering self‑employed field role and are proud of our inclusive workforce. If you are willing to learn and capable of doing the work, we welcome applications from all backgrounds.
• Engage Services is a Bronze Award holder of the Armed Forces Covenant and adheres strictly to Data Protection and FCA regulations, which are a crucial part of this role.
• We offer full training that develops valuable, transferable skills and helps unlock your full potential.

Perks and benefits

We offer competitive rates of pay and a wide range of employee benefits such as high street discounts and perks, flexible working and enhanced maternity and paternity cover.

We recognise and celebrate success, your efforts won't go unnoticed.

Your health and wellbeing is incredibly important to us, that's why we provide all our colleagues with free access to professional, impartial advice and support through an Employee Assistance Programme, unlimited access to our wellness hub and much more.

We believe in investing in our people to support talent growth and progression. Our top‑class learning solutions give you the confidence to do a great job and opportunity to grow with the company.

Cycle to Work and Green Car Salary Sacrifice Schemes are available (subject to eligibility) because the environment matters to us.

We're committed to helping you plan for a secure future. Our contributory Company Pension Scheme is available to all our employees across the UK.

Built around our three core pillars: Our People, the Communities where we want to make a positive difference, and the Planet.

We encourage everyone to get involved and play their part in helping us to fulfil our ambitious commitment to making us a better business.