At a Glance
- Tasks: Visit properties to resolve utility accounts and support customers in financial difficulty.
- Company: Dynamic company focused on customer service and community support.
- Benefits: Competitive pay, flexible hours, wellness support, and career growth opportunities.
- Other info: Join a diverse team committed to inclusivity and personal development.
- Why this job: Make a real difference in people's lives while enjoying flexible working conditions.
- Qualifications: Full UK driving licence, own vehicle, and strong communication skills.
Guaranteed Daily Rate: £130–£150 (depending on skills and experience)
As a Resolution Field Agent, you will carry out field visits to both residential and commercial properties on behalf of our clients. The role covers a variety of workstreams focused on resolving customer accounts, reconnecting services, and providing support to those experiencing financial difficulty.
Key Workstreams
- Commercial & Residential Utilities – Discussing and resolving utility accounts
- Communication & Reconnection – Reconnecting customers with our clients and their services
- Welfare Utility Visits – Introducing customers to support services for financial difficulties and facilitating reconnection where appropriate
- Utility Meter Reads – Collecting accurate utility meter readings
Flexible working – minimum 2 Weekdays per week, 8 hours per day Monday to Friday or Saturdays (subject to client business hours)
Guaranteed daily rate
Full training and continuous support
Opportunities to progress and explore different roles within the business
UK-wide opportunities (work allocated within pre‑agreed postcode areas)
Requirements
- Full UK driving licence
- Access to own vehicle with business insurance
- ULEZ‑compliant vehicle (required when working within London ULEZ zones)
- Healthy credit history
- CCJs considered in adverse circumstances where repayment arrangements are in place
- Strong organisational, negotiation, and case‑management skills
- Ability to communicate professionally and effectively with customers and clients
- Ability to work independently while following company policies, procedures, and objectives
- Ability to identify and manage disputes in line with company procedures
- Open to coaching and feedback to continuously improve performance
Benefits
- Competitive rates of pay and a wide range of employee benefits such as high‑street discounts and perks, flexible working and enhanced maternity and paternity cover.
- Free access to professional, impartial advice and support through an Employee Assistance Programme, unlimited access to our wellness hub and much more.
- Training and investment in our people to support talent growth and progression.
- Cycle to Work and Green Car Salary Sacrifice Schemes are available (subject to eligibility) because the environment matters to us.
- Company Pension Scheme is available to all our employees across the UK.
We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we are committed to creating an inclusive environment for all employees.
Self Employed Resolution Field Agent in London employer: Self Employed - Engage - Field National - Region 1
As a Self Employed Resolution Field Agent, you will join a dynamic team that values flexibility and personal growth, offering competitive daily rates and a supportive work culture. With comprehensive training, access to wellness resources, and opportunities for career progression, this role not only allows you to make a meaningful impact in the community but also provides a pathway for your professional development. Enjoy the benefits of working with an inclusive employer that prioritises employee well-being and environmental responsibility.
Contact Detail:
Self Employed - Engage - Field National - Region 1 Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Self Employed Resolution Field Agent in London
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even lead to referrals, which can be a game-changer in landing that job.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to the role of a Resolution Field Agent. Think about how your skills align with their needs, and don’t forget to have some questions ready to ask them too!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining us and makes it easier for us to keep track of your application.
We think you need these skills to ace Self Employed Resolution Field Agent in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experience align with the role of a Resolution Field Agent. We want to see how you can contribute to resolving customer accounts and supporting those in financial difficulty.
Showcase Your Communication Skills:Since you'll be dealing with customers and clients, it's crucial to demonstrate your ability to communicate effectively. Use clear and professional language in your application to reflect this skill, as it’s key to the role.
Highlight Relevant Experience:If you've got experience in utilities, customer service, or case management, make sure to mention it! We love seeing candidates who can bring relevant experience to the table, especially when it comes to negotiating and managing disputes.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Self Employed - Engage - Field National - Region 1
✨Know Your Role Inside Out
Before the interview, make sure you fully understand what a Resolution Field Agent does. Familiarise yourself with the key workstreams like utility account resolution and welfare visits. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role involves a lot of interaction with customers and clients, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in challenging situations. This will demonstrate your ability to handle disputes and negotiate effectively.
✨Highlight Your Organisational Skills
Being organised is crucial for a Resolution Field Agent. Think of specific instances where you've managed multiple tasks or projects successfully. Share these examples during your interview to illustrate your ability to work independently while following company procedures.
✨Be Open to Feedback
The company values continuous improvement, so be prepared to discuss how you've responded to feedback in the past. Show that you're open to coaching and willing to adapt your approach to enhance your performance. This attitude can set you apart from other candidates.
