At a Glance
- Tasks: Visit homes and businesses to resolve accounts and reconnect services.
- Company: Engage Services, a dynamic company focused on customer support.
- Benefits: Flexible hours, self-employed status, and the chance to make a difference.
- Other info: Work across the UK with opportunities for personal growth.
- Why this job: Help customers in need while enjoying the freedom of self-employment.
- Qualifications: Driving licence, own vehicle, and strong communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
Engage Services is seeking a Resolution Field Agent to work across UK-wide postcode areas on a self-employed basis. The role involves field visits to homes and businesses to resolve accounts, reconnect services, and provide support for customers facing financial difficulties. You will handle utilities-related workstreams, read meters, and communicate professionally with clients.
A driving licence and own vehicle with business insurance are required; ULEZ-compliant vehicles are needed for London.
Flexible Resolution Field Agent (Self-Employed) in London employer: Self Employed - Engage - Field National - Region 1
Engage Services, part of Marston Holdings Limited, is an excellent employer offering a flexible, self-employed role as a Resolution Field Agent that fits around your lifestyle while making a meaningful impact in the utility sector. With competitive pay rates, comprehensive training, and a strong focus on employee wellbeing, including access to wellness resources and a contributory pension scheme, we foster a supportive work culture that values growth and inclusivity. Join us in our commitment to making a positive difference in the communities we serve, while enjoying the benefits of high street discounts and opportunities for career progression.
Contact Details:
Self Employed - Engage - Field National - Region 1 Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Flexible Resolution Field Agent (Self-Employed) in London
✨Join Customer Support Communities
Dive into online forums and communities like the Customer Support Community on Slack or Discord. These spaces are goldmines for freelance gigs as members often share clients looking for temporary support, and it's a great way to build your network.
✨Showcase Your Skills
Make sure to have a public portfolio or a strong LinkedIn profile highlighting your customer support skills. Share testimonials, case studies, and examples of how you've helped clients. This kind of visibility can catch the eye of companies seeking freelancers—like how Self Employed - Engage - Field National - Region 1 might be looking for someone as flexible as you.
✨Freelance Platforms Are Your Friend
Get yourself set up on platforms like Upwork or Freelancer. They’re perfect for scoring short-term contracts in customer support. Plus, you can build your reputation through reviews, which will help you score bigger gigs down the line.
✨Tap into Local Businesses
Local businesses often need temporary customer support, especially during busy seasons. Don’t hesitate to walk into shops or call up local offices. You'd be surprised how many might be open to hiring freelancers like us to help them out!
We think you need these skills to ace Flexible Resolution Field Agent (Self-Employed) in London
Some tips for your application 🫡
Show Off Your Customer Support Skills:In customer support, we know that communication is key. Highlight your experience in resolving conflicts, understanding customer needs, and handling inquiries effectively. Include real examples from previous roles that demonstrate these skills.
Prepare a Solid Portfolio:As a freelancer, your portfolio is your calling card! Include testimonials from satisfied customers, case studies on how you solved particular problems, and your approach to different customer scenarios. This will demonstrate your versatility and capability in customer support.
Be Clear About Your Availability:Freelance gigs often come with flexible hours, but it's important to outline when you can work. Be open about your availability in your application—this helps the hiring manager at Self Employed - Engage - Field National - Region 1 know if you can meet their needs without any hiccups!
Tailor Your Application to Self Employed - Engage - Field National - Region 1:Every company has its vibe and customer approach. Research Self Employed - Engage - Field National - Region 1's mission and their support philosophy. Use this knowledge to personalise your cover letter and show how your style aligns perfectly with theirs—this makes you stand out in the freelance crowd!
How to prepare for a job interview at Self Employed - Engage - Field National - Region 1
✨Showcase Your Problem-Solving Skills
Freelancing in customer support means you'll often be solving unique problems on the fly. Be ready to share specific examples where you've effectively addressed customer issues, highlighting your critical thinking and adaptability. It’s all about showing you can think on your feet!
✨Familiarise Yourself with the Tools of the Trade
Knowing your way around customer support tools like Zendesk, Freshdesk, or even CRM systems can set you apart. Make sure to mention any experience with these platforms during the interview to demonstrate your readiness to hit the ground running at Self Employed - Engage - Field National - Region 1.
✨Be Ready to Discuss Your Availability and Flexibility
As a freelancer, your availability can be a key factor in the decision-making process. Be prepared to discuss how many hours you can commit and your willingness to work odd hours or on weekends to meet customer needs. This shows your commitment and readiness to jump into the role.
✨Highlight Your Communication Style
In customer support, how you communicate can make or break the customer experience. Be ready to talk about your communication style, perhaps even demonstrating it during the interview. Show that you're personable, empathetic, and capable of conveying complex information clearly to clients.
