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- Tasks: Lead and support a team in delivering top-notch technical customer service.
- Company: Join Selexa Group, a tech leader revolutionising precision metrology tools.
- Benefits: Enjoy a competitive salary, generous leave, and health care perks.
- Why this job: Be part of an innovative company making waves in technology across the globe.
- Qualifications: Bachelor’s degree in science or engineering with 5 years of relevant experience required.
- Other info: Opportunity for travel across Europe, USA, and Asia, enhancing your global experience.
The predicted salary is between 60000 - 70000 £ per year.
Selexa Group are partnered with a leading technology client specialising in a number of technology development projects, utilised across a range of sectors and industries. The client have pioneered a revolutionary new precision metrology tool which has been qualified by industry leading semiconductor companies.
The Technical Customer Support Manager will provide leadership, management and planning for after-sales customer support and internal technical support to ensure products are maintained to specified standards. You will have led service teams previously, working onsite in the field delivering first-class service, with complex engineering systems.
Key Responsibilities:- Manage, coach and develop the Customer Support engineer team (currently 6 people)
- Provide technical support and guidance to the team in the field
- Manage the resolution of faults on Infinitesima products at customer sites and in-house
- Manage and plan the installation, & maintenance of products at customer sites and in-house
- Monitor the performance and up-time of all company products
- Work with Engineering and Production to determine the root cause of faults and implement reliability improvements.
- Travel to customer sites across Europe, USA and Asia (travel may reach 20% and be at short as well as planned notice)
- Bachelor’s Degree in physical sciences, engineering discipline or equivalent experience
- Minimum 5 years relevant experience
- Experience in field service, technical support and CRM systems
- Experience of mechanical, electronic and optical systems
- Quality management system experience
- Experience of working with any or all of: robotics; optical systems including lasers and fibres; electronics; electro-mechanics and vacuum systems
- £60,000-70,000 (depending on experience)
- 25 days annual leave, death in service and private health care benefits, personal pension contributions of 4% with salary sacrifice and a generous EMI Share scheme
Technical Customer Support Manager employer: Selexa Life Sciences
Contact Detail:
Selexa Life Sciences Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Customer Support Manager
✨Tip Number 1
Familiarise yourself with the specific technologies and products that Selexa Group's client offers. Understanding the precision metrology tool and its applications in various sectors will give you an edge during interviews.
✨Tip Number 2
Highlight your leadership experience in managing service teams. Be prepared to discuss specific examples of how you've coached and developed team members, as this is a key responsibility of the role.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've resolved complex technical issues in the past. This will demonstrate your ability to manage fault resolution effectively.
✨Tip Number 4
Be ready to discuss your experience with CRM systems and quality management processes. Understanding these systems is crucial for monitoring product performance and ensuring customer satisfaction.
We think you need these skills to ace Technical Customer Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and leadership. Emphasise your background in managing service teams and any specific projects related to precision metrology or similar technologies.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and customer support. Mention specific examples of how you've successfully managed teams and resolved complex engineering issues in the past.
Highlight Relevant Skills: Clearly outline your skills in mechanical, electronic, and optical systems. If you have experience with robotics or quality management systems, make sure to include that as well, as it aligns with the job requirements.
Showcase Your Problem-Solving Abilities: Provide examples in your application of how you've identified root causes of faults and implemented solutions. This will demonstrate your analytical skills and ability to improve product reliability, which is crucial for this role.
How to prepare for a job interview at Selexa Life Sciences
✨Showcase Your Technical Expertise
Make sure to highlight your experience with mechanical, electronic, and optical systems during the interview. Be prepared to discuss specific projects or challenges you've faced in these areas, as this will demonstrate your capability to manage complex engineering systems.
✨Demonstrate Leadership Skills
As a Technical Customer Support Manager, you'll be leading a team. Share examples of how you've successfully managed and developed teams in the past. Discuss your coaching style and how you motivate your team to deliver first-class service.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding fault resolution on products. Prepare to walk through your thought process when diagnosing issues and implementing solutions, as this will showcase your analytical abilities.
✨Research the Company and Its Products
Familiarise yourself with the company's precision metrology tools and their applications across various sectors. Understanding their products will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
