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- Tasks: Lead and optimise global customer support operations for cutting-edge semiconductor technology.
- Company: Innovative semiconductor metrology company based in Abingdon, UK.
- Benefits: Competitive salary, career development, and a chance to work with advanced technology.
- Why this job: Make a real impact in the tech world while leading a dynamic support team.
- Qualifications: Bachelor's degree in Physical Sciences or Engineering and 5 years of leadership experience.
- Other info: Join a forward-thinking company at the forefront of semiconductor advancements.
The predicted salary is between 48000 - 72000 £ per year.
Working in partnership with Selexa Group. Selexa Group is proud to be exclusively partnered with an innovative semiconductor metrology company headquartered in Abingdon, UK. Our client develops cutting-edge measurement solutions that enhance speed and precision in semiconductor manufacturing. Their patented technology uniquely combines 3D surface detection via atomic force microscopy with high-speed laser activation and interferometric accuracy. Their technology is used by leading semiconductor equipment manufacturers worldwide, supporting advances that power smartphones, artificial intelligence, 5G communications and autonomous vehicles.
The Role: Reporting to the Worldwide Customer Support Director and based in Abingdon, the Technical Customer Support Manager will lead, develop and optimise global after-sales customer support operations. This is a leadership role suited to someone who has successfully managed field service engineering teams delivering technical support for complex engineered systems.
Key Responsibilities:
- Lead, coach and develop a team of 8 Customer Support Engineers
- Provide hands-on technical guidance to engineers in the field
- Oversee fault resolution at customer sites and in-house
- Plan and manage installation and maintenance activities
- Monitor product performance and uptime globally
- Collaborate with Engineering and Production teams to identify root causes and implement reliability improvements
- Maintain high levels of customer satisfaction and service excellence
Candidate Profile:
- Bachelor's Degree in Physical Sciences or Engineering (or equivalent experience)
- Minimum 5 years' relevant experience in field service or technical support leadership
- Experience with CRM systems and structured service processes
- Strong knowledge of mechanical, electronic and optical systems
- Experience working within Quality Management Systems
- Exposure to robotics, lasers, fibre optics, electro-mechanical or vacuum systems would be highly advantageous
Technical Customer Support Manager employer: Selexa Group Ltd
Contact Detail:
Selexa Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Customer Support Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the semiconductor industry or related fields. A friendly chat can lead to insider info about job openings and even referrals, which can give you a leg up in the application process.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in technical support and leadership. When you get the chance to chat with potential employers, share specific examples of how you've resolved complex issues or led successful teams.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Reach out directly to companies you're interested in, like Selexa Group. Express your enthusiasm for their work and ask if they have any upcoming opportunities that might suit your background.
✨Tip Number 4
Keep learning! Stay updated on the latest trends in semiconductor technology and customer support strategies. This not only boosts your knowledge but also shows potential employers that you're committed to your professional growth.
We think you need these skills to ace Technical Customer Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Customer Support Manager role. Highlight your experience in managing field service teams and any relevant technical skills that match the job description. We want to see how your background aligns with our innovative semiconductor metrology company!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience can contribute to our mission. Be sure to mention specific examples of your leadership and technical support experience that relate to the responsibilities outlined.
Showcase Your Technical Skills: Since this role involves overseeing complex engineered systems, make sure to showcase your technical skills clearly. Whether it's your knowledge of mechanical, electronic, or optical systems, we want to see how you can bring value to our team and enhance customer satisfaction.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our innovative team!
How to prepare for a job interview at Selexa Group Ltd
✨Know Your Tech Inside Out
Make sure you brush up on the technical aspects of the role. Familiarise yourself with semiconductor metrology, 3D surface detection, and any relevant technologies like lasers and robotics. Being able to discuss these topics confidently will show that you're not just a manager but also a tech-savvy leader.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and developed teams in the past. Think about specific challenges you faced and how you overcame them. This will demonstrate your ability to coach and guide your team effectively, which is crucial for this role.
✨Understand Customer Support Dynamics
Get a good grasp of what excellent customer support looks like in a technical environment. Be ready to discuss how you would maintain high levels of customer satisfaction and service excellence, as well as how you would handle fault resolution and installation activities.
✨Collaborate and Communicate
Since this role involves working closely with Engineering and Production teams, think about how you can foster collaboration. Prepare to discuss your experience in cross-functional teamwork and how you’ve implemented reliability improvements in the past.
