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For Companies At a Glance
- Tasks: Lead and optimise global customer support operations for cutting-edge semiconductor technology.
- Company: Innovative semiconductor metrology company based in Abingdon, UK.
- Benefits: Competitive salary, career development, and a chance to work with advanced technology.
- Why this job: Make a real impact in the tech world while leading a dynamic support team.
- Qualifications: Bachelor's degree in Physical Sciences or Engineering and 5 years of leadership experience.
- Other info: Join a forward-thinking company at the forefront of semiconductor advancements.
The predicted salary is between 48000 - 72000 £ per year.
Working in partnership with Selexa Group, Selexa Group is proud to be exclusively partnered with an innovative semiconductor metrology company headquartered in Abingdon, UK. Our client develops cutting‑edge measurement solutions that enhance speed and precision in semiconductor manufacturing. Their patented technology uniquely combines 3D surface detection via atomic force microscopy with high‑speed laser activation and interferometric accuracy. Their technology is used by leading semiconductor equipment manufacturers worldwide, supporting advances that power smartphones, artificial intelligence, 5G communications and autonomous vehicles.
The Role
Reporting to the Worldwide Customer Support Director and based in Abingdon, the Technical Customer Support Manager will lead, develop and optimise global after‑sales customer support operations. This is a leadership role suited to someone who has successfully managed field service engineering teams delivering technical support for complex engineered systems.
Key Responsibilities
- Lead, coach and develop a team of 8 Customer Support Engineers
- Provide hands‑on technical guidance to engineers in the field
- Oversee fault resolution at customer sites and in‑house
- Plan and manage installation and maintenance activities
- Monitor product performance and uptime globally
- Collaborate with Engineering and Production teams to identify root causes and implement reliability improvements
- Maintain high levels of customer satisfaction and service excellence
Candidate Profile
- Bachelor's Degree in Physical Sciences or Engineering (or equivalent experience)
- Minimum 5 years' relevant experience in field service or technical support leadership
- Experience with CRM systems and structured service processes
- Strong knowledge of mechanical, electronic and optical systems
- Experience working within Quality Management Systems
- Exposure to robotics, lasers, fibre optics, electro‑mechanical or vacuum systems would be highly advantageous
Technical Customer Support Manager employer: Selexa Consulting Ltd
Contact Detail:
Selexa Consulting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Customer Support Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the semiconductor industry or related fields. Attend events, webinars, or even local meetups to get your name out there and learn about potential job openings.
✨Tip Number 2
Showcase your skills! Prepare a portfolio or a presentation that highlights your experience in managing technical support teams and resolving complex issues. This will help you stand out during interviews and demonstrate your hands-on expertise.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your responses, especially around leadership and technical problem-solving scenarios. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Apply through our website! We’ve got a streamlined application process that makes it easy for you to showcase your qualifications. Plus, it shows you're genuinely interested in joining our team at Selexa Group!
We think you need these skills to ace Technical Customer Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Customer Support Manager role. Highlight your experience in managing field service teams and any relevant technical skills that match the job description. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience can contribute to our innovative semiconductor metrology company. Keep it engaging and personal, so we get a sense of who you are.
Showcase Your Technical Skills: Don’t forget to showcase your technical expertise in your application. Mention any experience with mechanical, electronic, or optical systems, as well as your familiarity with CRM systems. We love seeing candidates who can bring hands-on technical guidance to the table!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Selexa Consulting Ltd
✨Know Your Tech Inside Out
Make sure you brush up on the technical aspects of the role. Familiarise yourself with semiconductor manufacturing processes, 3D surface detection, and any relevant technologies like lasers and robotics. Being able to discuss these topics confidently will show your expertise and passion for the field.
✨Showcase Your Leadership Skills
As a Technical Customer Support Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on coaching and developing others. Highlight specific situations where you resolved conflicts or improved team performance.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you've had to oversee fault resolution or manage installations. Be ready to explain your thought process and the steps you took to ensure customer satisfaction.
✨Demonstrate Collaboration Skills
This role requires working closely with Engineering and Production teams. Prepare to discuss how you've collaborated with other departments in previous roles. Share examples of how you identified root causes of issues and implemented improvements, showcasing your ability to work cross-functionally.