SPC - Diligence Quality Control III in Wideopen

Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!

Position Summary

Quality Control Analyst focused on controlling a high quality product, coaching and improving front to back knowledge and acting as go to subject matter expert for specialist topics.

Essential Duties and Responsibilities

• Responsible for the Quality Control examination of loan reviews completed by Loan Review Analysts.
• Provide real time feedback to Loan Review Analysts pertaining to errors and determining corrective actions.
• Ensure regulatory compliance for loans reviewed.
• Identify trends of errors and elevate to management/legal.
• Develop deep understanding of specific client guidelines.
• Handle escalated and countered client conditions with minimal guidance.
• Assists with loan review system testing and enhancement.
• Acts as a subject matter expert on particular topics for Loan Review Analysts and other QCs, assisting with problem solving, issue resolution and loan review guidance.
• Provides guidance on daily matters, such as questions regarding Underwriting Guidelines or Compliance questions relating to TRID, Reg X, TILA or others to QCs and LRAs.
• Maintains high level of confidentiality to protect privacy rights.
• Adheres to internal controls to reduce errors and customer complaints.
• Responsive to internal and external customers’ needs in a timely, accurate and professional manner.
• Run QC the QC control checks in addition to Loan Review Analyst QC checks.
• Review and enhance procedures and address issues that may hinder accuracy, timeliness and or deadlines.
• Provides coaching and training to staff to ensure company and department goals and key performance indicators (KPIs) are met.

Qualifications

• Maintains current knowledge of underwriting guidelines, investor guidelines, regulatory compliance and TRID practices.
• Minimum 5-7 years mortgage underwriting and mortgage quality control within the origination or due diligence space.
• Strong understanding of condition clearing processes and their impact on loan grades.
• Good understanding of the credit rating agency requirements.
• Good knowledge of USPAP standards, supplemental valuation products and reconciliation.
• Ability to produce underwriting reports, analyze results, identify issues and take corrective actions.
• Experienced with reading, analyzing and understanding various loan servicer pay histories and servicing documentation.
• Developing leadership skills with the ability and experience to manage people.
• Effectiveness as a team player.
• Ability to easily prioritize job duties according to the needs of the company.
• Strong sense of professionalism and positivity.
• Excellent oral and written communication skills.
• Ability to develop rapport with all levels of associates and establish credibility.
• Excellent listening skills and the ability to use good judgment.
• Strong interpersonal/relationship building skills.
• Problem solving and decision making ability.
• Ability to produce quality work.
• Ability to think and solve problems strategically.
• Strong analytical and organizational skills.
• Excellent attention to detail.
• Ability to multi-task and consistently meet multiple deadlines.

Competencies

• Business Acumen - Understands business implications of decisions. Conducts cost-benefit analysis. Displays orientation of profitability. Demonstrates knowledge of market and competition. Aligns work with strategic goals.
• Business Ethics - Treats people with respect. Keeps commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values.
• Change Management - Develops workable implementation plans. Communicates change effectively. Builds commitment and overcomes resistance. Prepares and supports those affected by change. Monitors transition and evaluates results.
• Leadership - Exhibits confidence in self and others. Inspires respect and trust. Reacts well under pressure. Shows courage to take action.
• Managing People - Includes staff in planning, decision-making, facilitating and process improvement. Takes responsibility for subordinates' activities. Makes self-available to staff. Provides regular performance feedback. Develops subordinates' skills and encourages growth. Solicits and applies customer feedback (internal and external). Fosters quality focus in others; Improves processes, products and services. Continually works to improve supervisory skills.
• Planning & Organizing - Prioritizes and plans work activities. Uses time efficiently. Plans for additional resources. Sets goals and objectives. Organizes or schedules other people and their tasks. Develops realistic action plans.

Education/Experience

• Minimum 5-7 years’ experience with emphasis on non-agency underwriting and QC desired.
• Experience in second level reviews; escalations and performance management required.
• Bachelor’s degree preferred.

Computer Skills

• Working knowledge of and experience with Microsoft Office (Word, Excel, and Outlook).
• Previous experience with mortgage due diligence software, Andor, MSP, Black Knight/LPS and Fiserv preferred.

Certificates and Licenses

• N/A

Travel

• N/A

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position works in a typical office environment with moderate noise levels.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit while working at a desk, occasionally standing, walking, and using hands to lift and/or move up to 25 pounds. Needs to be able to talk and hear, but no special vision is required beyond the ability to see in order to read.

Additional Information

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Why Selene?

Benefits

• Paid Time Off (PTO)
• Medical, Dental & Vision
• Employee Assistance Program
• Flexible Spending Account
• Health Savings Account
• Paid Holidays
• Company paid Life Insurance
• Matching 401(k) Plan